IT Desktop Support Technicians

Insight Global; Andover (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

Insight Global in Andover, MA is seeking an IT Desktop Support Technician to be the first point of contact for end users, supporting Mac and Windows across on-site environments. You will install software, troubleshoot problems, build and deploy hardware images, perform IMAC tasks, and manage OS configuration to keep endpoints healthy.

This role requires strong technical skills, effective communication, and the ability to work independently in a fast-paced setting.

Qualifications

• 3+ years of end-user support experience.
• Experience with IT ticketing/incident management systems.
• Strong Active Directory experience.
• Microsoft 365 (O365) experience beyond basic administration.
• PowerShell experience.
• Apple Mac hardware/software support experience.
• Experience with systems management tools (SMS or equivalent).
• JAMF (3+ years)
• Apple Business Manager (3+ years)
• Microsoft Entra & Intune (3+ years)

Responsibilities

• End-user support (calls, emails, walk-ups) for Mac and Windows.
• Software installations and troubleshooting.
• Hardware support and new image builds.
• Incident management (ticket updates and closure via ITSM tools).
• IMAC support (Install, Move, Add, Change).
• OS configuration troubleshooting and resolution.
• Software, driver, and add-in reinstallations.
• General on-site IT support tasks.
• Primary focus on new hire equipment setup for onsite and remote field workers.

Skills

JAMF

Apple Business Manager

Intune

Endpoint lifecycle

End-user support

IT ticketing

System management tools

Active Directory

Microsoft 365

PowerShell

Mac hardware/software

Troubleshooting

Independent work

Communication/Documentation

Lift equipment

Tools

SMS

Job description

Job Description

The IT Desktop Support Technicians will act as the first point of contact for end users, supporting computing infrastructure across multiple platforms. This role requires strong technical expertise and the ability to operate in a fast-paced, on-site environment.

Responsibilities:

• End-user support (calls, emails, walk-ups) for Mac and Windows

• Software installations and troubleshooting

• Hardware support and new image builds

• Incident management (ticket updates and closure via ITSM tools)

• IMAC support (Install, Move, Add, Change)

• OS configuration troubleshooting and resolution

• Software, driver, and add-in reinstallations

• General on-site IT support tasks

• Primary focus on new hire equipment setup for onsite and remote field workers

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• JAMF (3+ years)

• Apple Business Manager (3+ years)

• Microsoft Entra & Intune (3+ years)

• Endpoint lifecycle management

• 3+ years of end-user support experience

• Strong computer configuration and repair background

• 3+ years with IT ticketing/incident management systems

• Experience with systems management tools (SMS or equivalent)

• Strong Active Directory experience

• Microsoft 365 (O365) experience beyond basic administration

• PowerShell experience

• Apple Mac hardware/software support experience

• Strong troubleshooting, analytical, and problem-solving skills

• Ability to work independently and manage priorities effectively

• Strong communication, documentation, and training skills

• Ability to lift IT equipment (PCs, servers, etc.)