Desktop IT Support Specialist — Windows & Mac

Insight Global

Somerville (MA)

On-site

USD 42,000 - 64,000

Full time

14 days+

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Job summary

Insight Global in Somerville, MA seeks a motivated Desktop Support Technician to join our client, an energy storage company. You will be the first point of contact for technical issues submitted via phone, email, or ticketing system, providing hands-on and remote support for desktops, laptops, printers, phones, and mobile devices.

The role includes onboarding/offboarding, hardware setup, user provisioning, access configuration, and connecting new computers to printers.

Qualifications

2+ years of IT experience.
Experience setting up computers for new users (hardware and software setups).
Experience supporting Mac and Windows users.
MS 365 and Google Workspace support experience; knowledge of Linux is a plus.

Responsibilities

Provide hands-on and remote support for desktops, laptops, printers, phones and other peripherals.
Serve as the first point of contact for issues via phone, email or ticketing system.
Troubleshoot and resolve end-user issues through a ticketing system.
Perform onboarding/offboarding, including hardware setup, user provisioning and access configuration.
Connect new computers to printers and manage basic peripheral setup.