Desktop Support Technician

Insight Global; Somerville (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Insight Global in Somerville, MA seeks a motivated Desktop Support Technician to join our client, an energy storage company. You will be the first point of contact for technical issues submitted via phone, email, or ticketing system, providing hands-on and remote support for desktops, laptops, printers, phones, and mobile devices.

The role includes onboarding/offboarding, hardware setup, user provisioning, access configuration, and connecting new computers to printers.

Qualifications

• 2+ years of IT experience.
• Experience setting up computers for new users (hardware and software setups).
• Experience supporting Mac and Windows users.
• MS 365 and Google Workspace support experience; knowledge of Linux is a plus.

Responsibilities

• Provide hands-on and remote support for desktops, laptops, printers, phones and other peripherals.
• Serve as the first point of contact for issues via phone, email or ticketing system.
• Troubleshoot and resolve end-user issues through a ticketing system.
• Perform onboarding/offboarding, including hardware setup, user provisioning and access configuration.
• Connect new computers to printers and manage basic peripheral setup.

Skills

IT experience

Windows support

Mac support

Google Workspace

MS 365

Tools

MS 365

Google Workspace

Ticketing system

Job description

Job Description

Insight Global is seeking a motivated Desktop Support Technician to join our client, an American energy storage company, based in Somerville, MA. This Helpdesk Tech will be responsible for supporting a large corporate office made up of Windows and Mac users. He/She will be the first point of contact for technical issues submitted via phone, email, or ticketing system. They will be responsible for providing hands-on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals. troubleshoot and resolve end user issues through a ticketing system, as well as perform new user onboarding/offboarding, including hardware setup, user account provisioning, access configuration, connecting new computers to printers, etc. The ideal candidate will have Windows/MS 365 experience and some exposure to Google Workspace and Mac environments. Any knowledge of Linux OS is a plus.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 2+ years of IT experience
• Experience setting up computers for new users (hardware and software setups)
• Experience supporting Mac and Windows users
• MS 365 and Google Workspace support experience - Knowledge of Linux