On-Site IT Client Support Specialist II (Tech Lending)

ucf; Orlando (FL); On-site; USD 48,000 - 68,000; Full time

Job summary

University of Central Florida is seeking an experienced IT Client Support Specialist II to deliver customer-focused technology support across multiple channels. You will troubleshoot hardware/software, manage technology lending, and mentor student staff to ensure high-quality service.

The role emphasizes onboarding, documentation, and user training while supporting essential university IT services and emergency responses as needed.

Qualifications

• High School Diploma or Equivalent with 6+ years of relevant experience or a Bachelor's degree with 2+ years.
• Experience providing technical support for desktop hardware, software applications, and end-user technology services.
• Experience troubleshooting and resolving customer technology issues in a professional environment.
• Strong customer service, communication, and problem-solving skills.
• Ability to work effectively in a fast-paced, team-oriented support environment.

Responsibilities

• Provide direct technical support for hardware, software, and technology-related issues through walk-in, phone, email, virtual, and desk-side support channels.
• Configure, install, troubleshoot, and maintain computers, peripherals, software applications, and university-supported technologies.
• Support and administer endpoint management tools, including Microsoft Intune, MECM, Active Directory, Jamf, and DHCP.
• Assist with the daily operations of technology lending services, ensuring equipment is properly distributed, maintained, and supported.
• Provide leadership and guidance to student employees and assist with onboarding, training, coaching, and operational support as directed.
• Create and maintain knowledge base articles, technical documentation, procedures, and user support resources.
• Educate users on university technologies, software applications, and equipment usage to promote technology adoption and self-service support.
• Serve as a backup for test scoring operations, including support for Scantron systems and SPoI/SPI survey processes.
• Utilize ServiceNow to support incident, request, change, and problem management processes while meeting established service level objectives.
• Participate in mission-essential and emergency support activities, including occasional after-hours, weekend, holiday, or campus closure support as needed.

Skills

Customer service

Communication

Problem-solving

Team collaboration

Windows OS proficiency

Education

High School Diploma or Equivalent

Bachelor's degree

Tools

Intune

MECM

Active Directory

Jamf

DHCP

ServiceNow

Job description

University of Central Florida is seeking an experienced IT Client Support Specialist II to deliver customer-focused technology support across multiple channels. You will troubleshoot hardware/software, manage technology lending, and mentor student staff to ensure high-quality service.

The role emphasizes onboarding, documentation, and user training while supporting essential university IT services and emergency responses as needed.