IT Client Support Specialist II

Code4lib; Orlando (FL); On-site; USD 27,000 - 38,000; Full time

Job summary

UCF Libraries seeks an IT Client Support Specialist II to help create reliable, accessible, and engaging technology experiences for students, faculty, staff, and visitors. This role troubleshoots workstations, printers, scanners, and library-specific applications across the Digital Exploration Center.

The position supports podcasting facilities, AR/VR tools, and visualization systems, coordinating with library IT leadership and the Office of Instructional Resources. On-site work is essential.

Qualifications

• High School Diploma or Equivalent and 6+ years of relevant experience or a Bachelor's degree and 2+ years of relevant experience; or an equivalent combination of education and experience.
• Experience maintaining, diagnosing, repairing, and supporting workstations and associated peripherals.
• Experience with the setup of multimedia equipment, including projectors, screens, laptops, cameras, microphones, or audio-visual systems for classrooms and events.
• Experience with specialized technologies such as podcasting and audio-production equipment, AR/VR systems, visualization environments, or research technologies.
• Experience supporting public-access technology environments, including printers, scanners, accessibility equipment, or print-management platforms such as PaperCut.
• Experience operating, maintaining, or troubleshooting rapid-prototyping equipment, such as FDM or SLA 3D printers, slicer software, bed calibration, or related fabrication tools.
• Experience supporting technology and providing customer service within a library, higher-education, academic, or similarly user-centered environment.

Responsibilities

• Supports public technologies within the library, including scanners, printers, and accessibility machines.
• Backs up Library-specific applications (Dematic EMS ARC, Acuity Lighting, Azure File shares).
• Maintains resources in the Digital Exploration Center (Igloo Visualization, video/photo studio, podcasting, AR/VR).
• Assists inquiries about innovative technologies, troubleshoots issues, and provides one-on-one tech support.
• Coordinates with IT leadership and OIR on Libraries technologies, rooms, and spaces.
• Trains Libraries IT student workers.

Skills

Workstation support

Multimedia equipment

AR/VR technologies

Public-access technology

3D printing

Customer service in library/education

Education

High School Diploma or equivalent + 6+ years experience

Bachelor's degree + 2+ years experience

Tools

Dematic EMS (ARC)

Acuity Lighting

Azure File shares

Igloo Visualization system

Photo/Video studio equipment

Job description

UCF Libraries seeks an IT Client Support Specialist II to help create reliable, accessible, and engaging technology experiences for students, faculty, staff, and visitors. This position supports the everyday tools that keep library services moving while also maintaining innovative technologies that encourage exploration, creativity, and research.

The Specialist will troubleshoot workstations, printers, scanners, accessibility equipment, and library-specific applications while helping maintain the specialized technology of the Digital Exploration Center. From public printing and one-on-one technical support to podcasting facilities, AR/VR tools, visualization systems, and multimedia equipment, this role offers the opportunity to work across a unique and evolving technology environment.

Responsibilities:

• Supports the various public technologies within the library, including scanners, printers, and accessibility machines.
• Provides backup support for Library-specific applications, Including Dematic EMS (ARC), Acuity Lighting, Azure File shares.
• Manages and maintains all technological resources within the Digital Exploration Center space, encompassing the Igloo Visualization system, photography and video studio equipment, podcasting and audio production facilities, and augmented/virtual reality (AR/VR) technologies.
• Assists with inquiries about innovative technologies and research tools, troubleshoots issues, and provides one-on-one tech support.
• Coordinates with the Head of Library Information Technology Services & Infrastructure and the UCF Office of Instructional Resources (OIR) on the Libraries technologies, instruction room, and meeting spaces.
• Manages and trains Libraries IT student workers.

Minimum Qualifications:

High School Diploma or Equivalent and 6+ years of relevant experience or a Bachelor's degree and 2+ years of relevant experience; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) .

Preferred Qualifications:

• Experience maintaining, diagnosing, repairing, and supporting workstations and associated peripherals.
• Experience with the setup of multimedia equipment, including projectors, screens, laptops, cameras, microphones, or audio-visual systems for classrooms and events.
• Experience with one or more specialized technologies, such as podcasting and audio-production equipment, AR/VR systems, visualization environments, or research technologies.
• Experience supporting public-access technology environments, including printers, scanners, accessibility equipment, or print-management platforms such as PaperCut.
• Experience operating, maintaining, or troubleshooting rapid-prototyping equipment, such as FDM or SLA 3D printers, slicer software, bed calibration, or related fabrication tools.
• Experience supporting technology and providing customer service within a library, higher-education, academic, or similarly user-centered environment.

Additional Application Materials Required:

Along with your application, a resume and cover letter are required. Applications without both documents will not be considered.

When applying please have all your documents ready to upload at the same time. Once the submission process is finalized, the system does not allow applicants to submit additional documents later.

Special Instructions to the Applicants:

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.

Description

The Opportunity:

UCF Libraries seeks an IT Client Support Specialist II to help create reliable, accessible, and engaging technology experiences for students, faculty, staff, and visitors. This position supports the everyday tools that keep library services moving while also maintaining innovative technologies that encourage exploration, creativity, and research.

The Specialist will troubleshoot workstations, printers, scanners, accessibility equipment, and library-specific applications while helping maintain the specialized technology of the Digital Exploration Center. From public printing and one-on-one technical support to podcasting facilities, AR/VR tools, visualization systems, and multimedia equipment, this role offers the opportunity to work across a unique and evolving technology environment.

Responsibilities:

• Supports the various public technologies within the library, including scanners, printers, and accessibility machines.
• Provides backup support for Library-specific applications, Including Dematic EMS (ARC), Acuity Lighting, Azure File shares.
• Manages and maintains all technological resources within the Digital Exploration Center space, encompassing the Igloo Visualization system, photography and video studio equipment, podcasting and audio production facilities, and augmented/virtual reality (AR/VR) technologies.
• Assists with inquiries about innovative technologies and research tools, troubleshoots issues, and provides one-on-one tech support.
• Coordinates with the Head of Library Information Technology Services & Infrastructure and the UCF Office of Instructional Resources (OIR) on the Libraries technologies, instruction room, and meeting spaces.
• Manages and trains Libraries IT student workers.

Minimum Qualifications:

High School Diploma or Equivalent and 6+ years of relevant experience or a Bachelor's degree and 2+ years of relevant experience; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) .

Preferred Qualifications:

• Experience maintaining, diagnosing, repairing, and supporting workstations and associated peripherals.
• Experience with the setup of multimedia equipment, including projectors, screens, laptops, cameras, microphones, or audio-visual systems for classrooms and events.
• Experience with one or more specialized technologies, such as podcasting and audio-production equipment, AR/VR systems, visualization environments, or research technologies.
• Experience supporting public-access technology environments, including printers, scanners, accessibility equipment, or print-management platforms such as PaperCut.
• Experience operating, maintaining, or troubleshooting rapid-prototyping equipment, such as FDM or SLA 3D printers, slicer software, bed calibration, or related fabrication tools.
• Experience supporting technology and providing customer service within a library, higher-education, academic, or similarly user-centered environment.

Additional Application Materials Required:

Along with your application, a resume and cover letter are required. Applications without both documents will not be considered.

When applying please have all your documents ready to upload at the same time. Once the submission process is finalized, the system does not allow applicants to submit additional documents later.

Special Instructions to the Applicants:

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.

Work Schedule

Monday-Friday; 8:00 AM to 5:00 PM

Expected Salary

$23.33 to Negotiable

Job Posting End Date

10-29-2026-12-00-AM

Rapid prototyping Data visualization Podcasting Multimedia client services