Library IT & Multimedia Support Specialist

Code4lib; Orlando (FL); On-site; USD 27,000 - 38,000; Full time

Job summary

UCF Libraries seeks an IT Client Support Specialist II to help create reliable, accessible, and engaging technology experiences for students, faculty, staff, and visitors. This role troubleshoots workstations, printers, scanners, and library-specific applications across the Digital Exploration Center.

The position supports podcasting facilities, AR/VR tools, and visualization systems, coordinating with library IT leadership and the Office of Instructional Resources. On-site work is essential.

Qualifications

• High School Diploma or Equivalent and 6+ years of relevant experience or a Bachelor's degree and 2+ years of relevant experience; or an equivalent combination of education and experience.
• Experience maintaining, diagnosing, repairing, and supporting workstations and associated peripherals.
• Experience with the setup of multimedia equipment, including projectors, screens, laptops, cameras, microphones, or audio-visual systems for classrooms and events.
• Experience with specialized technologies such as podcasting and audio-production equipment, AR/VR systems, visualization environments, or research technologies.
• Experience supporting public-access technology environments, including printers, scanners, accessibility equipment, or print-management platforms such as PaperCut.
• Experience operating, maintaining, or troubleshooting rapid-prototyping equipment, such as FDM or SLA 3D printers, slicer software, bed calibration, or related fabrication tools.
• Experience supporting technology and providing customer service within a library, higher-education, academic, or similarly user-centered environment.

Responsibilities

• Supports public technologies within the library, including scanners, printers, and accessibility machines.
• Backs up Library-specific applications (Dematic EMS ARC, Acuity Lighting, Azure File shares).
• Maintains resources in the Digital Exploration Center (Igloo Visualization, video/photo studio, podcasting, AR/VR).
• Assists inquiries about innovative technologies, troubleshoots issues, and provides one-on-one tech support.
• Coordinates with IT leadership and OIR on Libraries technologies, rooms, and spaces.
• Trains Libraries IT student workers.

Skills

Workstation support

Multimedia equipment

AR/VR technologies

Public-access technology

3D printing

Customer service in library/education

Education

High School Diploma or equivalent + 6+ years experience

Bachelor's degree + 2+ years experience

Tools

Dematic EMS (ARC)

Acuity Lighting

Azure File shares

Igloo Visualization system

Photo/Video studio equipment

Job description

UCF Libraries seeks an IT Client Support Specialist II to help create reliable, accessible, and engaging technology experiences for students, faculty, staff, and visitors. This role troubleshoots workstations, printers, scanners, and library-specific applications across the Digital Exploration Center.

The position supports podcasting facilities, AR/VR tools, and visualization systems, coordinating with library IT leadership and the Office of Instructional Resources. On-site work is essential.