Onsite Video Conferencing Tech Support Specialist

ManpowerGroup Global, Inc.; Town of Mount Pleasant (NY); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k) Plus Match

Weekly Pay

Job summary

ManpowerGroup Global, Inc. is seeking a Video Conferencing Support Technician to join our client’s technology team in Valhalla, NY.

This role focuses on maintaining and enhancing the video conferencing environment, with emphasis on on-site support, incident tracking, and excellent customer service. Responsibilities include installing and configuring conferencing equipment (Cisco, Logitech, Neat), supporting Zoom or Teams, and coordinating high-level video conferencing events.

Qualifications

• Associate degree or equivalent experience in a related field.
• At least 2 years of experience supporting Audio-Visual and IT systems.
• Familiarity with Poly products and third-party video conferencing devices.
• Knowledge of H.320, H.323, and SIP protocols; Zoom or Teams experience preferred.
• Hands-on experience installing and troubleshooting conferencing devices (Cisco, Logitech, Neat).

Responsibilities

• Provide onsite technical support for video and audio conferencing issues to ensure seamless communication experiences.
• Assist in scheduling, managing, and supporting high-level video conferencing events and activities.
• Install, configure, and support video conferencing equipment, including MACD requests, to meet client needs.
• Track and resolve incidents efficiently, maintaining detailed support and process documentation.
• Guide customers in the use of video conferencing software and hardware, delivering exceptional customer service.

Skills

Video Conferencing

Customer service

Troubleshooting

Communication skills

Education

Associate degree or equivalent experience

Tools

Cisco devices

Logitech devices

Neat devices

Poly products

Job description

ManpowerGroup Global, Inc. is seeking a Video Conferencing Support Technician to join our client’s technology team in Valhalla, NY.

This role focuses on maintaining and enhancing the video conferencing environment, with emphasis on on-site support, incident tracking, and excellent customer service. Responsibilities include installing and configuring conferencing equipment (Cisco, Logitech, Neat), supporting Zoom or Teams, and coordinating high-level video conferencing events.