Evening iSOC Coordinator

Interfacesystems; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation time

10 days paid sick time

Uncapped employee referral bonuses

Training provided

Job summary

Interface Systems is seeking an iSOC Coordinator to join our on-site security team in St. Louis, MO.

You will monitor security and life safety events, perform remote checks, conduct virtual escorts, and engage with monitored sites through two-way audio and video systems. This role shifts 2:30pm–11:00pm and includes full benefits from day one, 3 weeks vacation, 10 days sick time, and bonus programs such as a monthly attendance bonus and hiring bonus.

Qualifications

• Two years of experience in customer service, call center, dispatch, or security roles preferred.
• Excellent communication and interpersonal skills are essential.
• Strong active listening skills to understand customer needs.

Responsibilities

• Perform remote security checks/virtual tours of customer locations.
• Conduct virtual security escorts to safeguard customers.
• Communicate with customers using two-way audio/video systems.
• Take action including contacting emergency services as needed.
• Handle inbound calls to resolve or support security inquiries.
• Maintain accurate records and documentation.
• Monitor, verify and respond to alarm signals.
• Provide life safety support and dispatch information to emergency personnel.
• Provide basic alarm support such as arming/disarming alarms.
• Manage live audio interactions during incidents and requests.
• De-escalate security situations as needed.
• Document interactions and follow up to resolve incidents.
• Generate detailed reports on alarm responses.

Skills

Customer service experience

Excellent communication

Interpersonal skills

Active listening

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is seeking an iSOC Coordinator to join our on-site security team in St. Louis, MO.

You will monitor security and life safety events, perform remote checks, conduct virtual escorts, and engage with monitored sites through two-way audio and video systems. This role shifts 2:30pm–11:00pm and includes full benefits from day one, 3 weeks vacation, 10 days sick time, and bonus programs such as a monthly attendance bonus and hiring bonus.