On-site Installation Project Coordinator — CX

School Outfitters; Cincinnati (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive base + bonus

ESOP

Comprehensive benefits

Job summary

School Outfitters in Cincinnati is seeking a Project Coordinator to drive a smooth installation journey for customers, from order readiness to project completion. You will serve as the primary contact, coordinate schedules, and ensure accurate planning and delivery.

You'll collaborate with installation partners, provide clear updates to customers and internal teams, and support the broader Customer Experience Team as workloads fluctuate, contributing to exceptional value and satisfaction.

Qualifications

• Strong customer service, communication, and project coordination skills.
• Strong organization, attention to detail, and follow-through.
• Ability to manage multiple projects and competing priorities in a fast-paced environment.
• Ability to work independently while staying accountable to team goals.
• Experience in installation, logistics, project coordination, or customer service is helpful.

Responsibilities

• Serve as the main contact for customers throughout installation projects.
• Schedule and confirm installation appointments balancing needs and capacity.
• Coordinate delivery, installation schedules, punch-list items, and project closeout.
• Work with installation partners to share project details, resolve issues, and support successful completion.
• Monitor project progress and provide updates to customers, installation partners, and internal teams.
• Support other Customer Experience functions as business needs change.
• Share product information, project details, and customer requirements with installation partners to obtain effective project solutions.
• Evaluate installation options and collaborate with stakeholders to maximize value while maintaining quality.
• Serve as the primary remote point of contact for customers and installation teams during delivery and installation activities.
• Coordinate product delivery, installation schedules, assembly activities, punch-list resolution, and project closeout.
• Foster positive relationships with installation partners to ensure reliable project execution and customer satisfaction.

Skills

Customer service

Project coordination

Communication

Organization

Job description

School Outfitters in Cincinnati is seeking a Project Coordinator to drive a smooth installation journey for customers, from order readiness to project completion. You will serve as the primary contact, coordinate schedules, and ensure accurate planning and delivery.

You'll collaborate with installation partners, provide clear updates to customers and internal teams, and support the broader Customer Experience Team as workloads fluctuate, contributing to exceptional value and satisfaction.