Installations Project Coordinator - Customer-Focused

Interior Logic Group, Inc.; Minneapolis (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Crew2 is seeking a Project Coordinator to act as the primary liaison between customers and the installation workforce, ensuring a seamless, high-quality installation experience. The role interfaces with installers, clients, service providers, and homeowners to support scheduling, communication, and issue resolution.

The position emphasizes coordinating daily work orders, proactive outreach, timely responses, and maintaining excellent customer service documentation to drive satisfaction and

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate and manage daily installation schedules and timeframes.
• Proactively communicate with customers about timing, requirements, and expectations.
• Respond promptly to customer calls and service requests.
• Follow up post-installation to confirm satisfaction and close out needs.
• Serve as primary contact and solver for issues during the installation process.
• Maintain professional, timely, and well-documented customer communications.
• Support the production team and internal partners to improve service quality.

Job description

Crew2 is seeking a Project Coordinator to act as the primary liaison between customers and the installation workforce, ensuring a seamless, high-quality installation experience. The role interfaces with installers, clients, service providers, and homeowners to support scheduling, communication, and issue resolution.

The position emphasizes coordinating daily work orders, proactive outreach, timely responses, and maintaining excellent customer service documentation to drive satisfaction and