Onsite Project Coordinator: 5-Star Installations

Improveit Home Remodeling; Columbus (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health & Vision Insurance

401K plan

Paid holidays

Vacation time

AFLAC supplemental insurance

Job summary

ImproveIt Home Remodeling in Columbus, OH is seeking a Project Coordinator to drive customer satisfaction by coordinating projects from sale to completion in a timely manner. This role manages the installation process for specified products and serves as the primary liaison for customers on installation, contracts, and service issues.

Responsibilities include scheduling, materials management, coordinating with installers and vendors, and ensuring quality workmanship.

Qualifications

• 2+ years prior experience in customer service or project management in the home improvement, replacement contracting, home services or related industries.
• Strong operational experience in at least one product line (Windows, Baths, Kitchen Refacing)
• Experience managing subcontractors or a subcontractor-based business preferred
• Strong written and verbal communication skills
• Ability to work autonomously.
• Ability to problem solve and collaborate with others to reach resolutions.
• Attention to detail.
• Accurately type 40+ words per minute
• Proficient using Microsoft Office and Online Systems/CRMs (i.e., Salesforce.com)
• High School Diploma or equivalent

Responsibilities

• Supervise and coordinate all project aspects from sale to installation
• Coordinate all project logistics with customers, installers, vendors and other IHR departments and resources to install timely and quality completion (for measures, QC’s, Installation, etc.)
• Schedule appointments with customers and vendors to drive effective project completion
• Controlling the communications with the customer on job and service issues
• Review project details with Measure Tech or Project Manager prior to ordering to ensure order accuracy and installer preparedness
• Coordinate and participate in the materials ordering process (responsibilities vary by product)
• Coordinate materials needs and logistics with appropriate vendors and work cross-functionally with operations management to provide vendor feedback to drive effectiveness
• Coordinate and facilitate timely updates to customers on project milestones
• Support the installation process through effective materials management
• Update company CRM with all necessary project details to drive accurate documentation of all activities.
• Provide Techs, Project managers, and installers with all information necessary to complete appointments for measures, QC’s, and installations
• Daily review of scheduled appointments for accuracy of measures/service/Installs/AR.
• Process MODS (modifications) as necessary to ensure proper documentation of project changes.
• Support the installation process by identifying, communicating, and resolving contract issues with sales staff
• Manage customer service-related issues and job costs
• Ensure Company Cam is utilized by project managers and installers.
• Review photos of all projects at every stage to monitor progress and ensure high quality standards are upheld
• Process all necessary documentation needed for job completion
• Process collection of payment and ensure all projects are fully collected
• Provide necessary information in the system to ensure that contractors and vendors are paid
• Resolve customer complaints in a timely manner and escalate as needed and consistent with SOP
• Confirm customer satisfaction with all installations and drive 5-Star Reviews
• Misc. duties as assigned.

Skills

Customer service

Project management

Communication

Autonomy

Problem solving

Attention to detail

Typing speed 40 wpm

Vendor management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Salesforce

Job description

ImproveIt Home Remodeling in Columbus, OH is seeking a Project Coordinator to drive customer satisfaction by coordinating projects from sale to completion in a timely manner. This role manages the installation process for specified products and serves as the primary liaison for customers on installation, contracts, and service issues.

Responsibilities include scheduling, materials management, coordinating with installers and vendors, and ensuring quality workmanship.