Installation Project Coordinator

School Outfitters; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work environment

ESOP

Comprehensive benefits

Bonus opportunities

401K matching

Job summary

School Outfitters is seeking an Installation Project Coordinator in Cincinnati, OH. The role focuses on delivering a seamless customer experience throughout the installation journey, from contract validation and planning to completion and post-installation support.

The position emphasizes independence with a collaborative, team-first approach, and involves coordinating with installation partners to ensure successful project execution and customer satisfaction.

Qualifications

• Strong customer service, communication, and project coordination skills.
• Excellent organization, attention to detail, and ability to handle multiple priorities.

Responsibilities

• Serve as the main contact for customers during installation projects.
• Schedule and confirm installation appointments while balancing needs and capacity.
• Coordinate delivery, installation schedules, and punch-list items from start to closeout.
• Work with installation partners to share project details and resolve issues.
• Provide updates to customers, partners, and internal teams.

Skills

Customer service

Communication

Project coordination

Organizational skills

Attention to detail

Job description

Explore a career at School Outfitters

We challenge our employees to excel and support them in achieving great things. We work hard to make School Outfitters a place people enjoy being. And we encourage a healthy balance between their professional and personal lives. We are convinced these things help us achieve our business goals.

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Proudly 100% employee owned

In 2022, School Outfitters became an ESOP, or 100% employee owned and operated. This means that each year employees receive company shares in addition to their regular compensation, 401K contributions and bonus.
As employee-owners, we all have a vested interest in the profitability of School Outfitters, and we all have a stake in the day-to-day decisions that promote our growth. We’re proud to be in this together.

Our perks and benefits

Hybrid work environment
We believe in work-life balance for everyone, including the option to work remotely on Fridays.

Comprehensive coverage
Get competitive medical, dental, and vision, plus 100% paid short- and long-term disability

Matching 401K plan
We match your 401k contributions up to 5% for a future you can feel secure about

Paid volunteer time
Give back to a cause you care about with up to 8 hours of paid volunteer time each year.

Paid enrichment leave
Pursue personal growth with our paid enrichment leave program after 7 years

Career development & tuition reimbursement
We believe in our people and encourage ongoing professional development

We’re proud to be a Top Workplaces award winner.

It is an inclusive environment that allows you to grow as an employee. The people who work here are always striving to be better.
- Employee in Customer Service

My managers and co-workers believe that I will get the job done. They are great to work with; everyone is friendly and willing to help each other.
- Employee in Sales

Health & fitness
Enjoy our state-of-the-art gym with a professional trainer, plus a nearby fitness trail where employees can bike, walk or run.

Monthly social events
We play as hard as we work with happy hours, catered lunches, employee appreciation events and more.

About us

School Outfitters is committed to outfitting dynamic learning environments with high-quality school furniture and equipment that help students excel and educators thrive. A 100% employee-owned and operated retailer, we specialize in classroom furniture, school desks, chairs, tables, and storage solutions tailored to meet the needs of today’s learning spaces. With the know-how and resources to support everything from single-classroom upgrades to full school renovations, our team is ready to help. Our sales specialists provide expert phone and chat support and can manage school furniture projects from start to finish. We handle marketing, product management, sales, and customer service in-house, and are proud to be a Top Workplaces award winner.

Position:Installation Project Coordinator Location: Cincinnati, OH
Job Id:466 # of Openings:1 Install Project Coordinator - Cincinnati, OH

School Outfitters | Customer Experience Team - Installation | On-Site Work Environment

Build a Career Where You Make an Impact Every Day

Why This Role Matters

The Install Project Coordinator is a key contributor to delivering a seamless and positive customer experience throughout the installation journey. This role ensures that every step, from contract validation and installation planning to project completion and post-installation support, is handled with care, accuracy, and a customer-first mindset.

The Install Project Coordinator manages customer installation projects from order readiness through project completion, serving as the primary point of contact for customers and installation partners. Successful team members anticipate challenges, communicate proactively, and work collaboratively to create exceptional customer experiences.

While installation project coordination is the primary responsibility of this role, Install Coordinators are members of the broader Customer Experience Team and are expected to provide support across departments as workloads fluctuate throughout the year. Successful individuals embrace a flexible, team-first approach and contribute wherever needed to support business goals and customer satisfaction.

The success of this team requires individuals who can work independently with minimal supervision while also collaborating effectively across teams to solve problems, support customers, and achieve shared objectives.

What You’ll Own

• Serve as the main point of contact for customers throughout installation projects.
• Schedule and confirm installation appointments while balancing customer needs and operational capacity.
• Coordinate delivery, installation schedules, assembly activities, punch-list items, and project closeout.
• Work with installation partners to share project details, resolve issues, and support successful completion.
• Monitor project progress and provide clear updates to customers, installation partners, and internal teams.
• Support other Customer Experience functions and special projects as business needs change.
• Share product information, project details, and customer requirements with installation partners to obtain competitive and effective project solutions.
• Evaluate installation options and collaborate with internal and external stakeholders to maximize value while maintaining service quality.
• Serve as the primary remote point of contact for customers and installation teams during delivery and installation activities.
• Coordinate product delivery, installation schedules, assembly activities, punch-list resolution, and project closeout.
• Foster positive relationships with installation partners to ensure reliable project execution and customer satisfaction.

What We’re Looking For

• Strong customer service, communication, and project coordination skills.
• Strong organization, attention to detail, and follow-through.
• Ability to manage multiple projects and competing priorities in a fast-paced environment.
• Problem-solving skills and sound judgment when working through customer or project issues.
• Ability to work independently while staying accountable to team goals and customer commitments.
• Experience in installation, logistics, project coordination, furniture, construction, field service, vendor coordination, or customer service is helpful.

About Us

At School Outfitters, we help educators create engaging learning environments that support student success. As a leading national supplier of educational furniture and equipment, we combine eCommerce, design expertise, and customer service to deliver meaningful outcomes for schools and communities. We are a 100% employee-owned company, and we believe our people, systems, and culture are what differentiate us.

Our team is driven by a shared mindset: Believe in people, enjoy the journey, relentlessly search for better, play to win, and Live the Golden Rule.

If you’re looking for a role where your leadership directly impacts growth, customers, and long-term value—you’ll find it here.

Compensation, Benefits & Work Environment

• Competitive base + bonus opportunities
• Employee Stock Ownership Plan (ESOP)
• Comprehensive benefits package

Equal Opportunity Employer

School Outfitters is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Reasonable Accommodations

School Outfitters is committed to working with and providing reasonable accommodation to individuals with disabilities. If you need reasonable accommodation due to a medical condition or disability at any point during the application or interview process, please email [e-mail] .