On-Site Implementation Consultant I (Client Success)

Praxis, Inc.; Schaumburg (IL); Presencial; USD 50 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Match

Career development

Resumo da oferta

Paylocity, an award-winning provider of cloud-based HR and payroll software, seeks an Implementation Consultant I for its Schaumburg, IL office. This 100% in-office role requires on-site work five days a week and offers an opportunity to configure solutions for small business clients, ensuring data integrity and smooth transitions to our Client Services team.

The role emphasizes detailed needs analysis, data migration, and effective collaboration with sales, product SMEs, and project managers.

Qualificações

• 1+ years of Customer Service or Customer interfacing role.
• 1+ years of HCM implementation experience preferred.
• Bachelor’s degree strongly preferred; however, candidates with an associate degree and relevant experience, or a high school diploma/equivalent with at least five (5) years of experience in HCM, will also be considered.
• Client Centric Approach with excellent interpersonal verbal and written communication skills.
• Proficiency in Microsoft Office (Excel focus) and ability to adapt to new software platforms.
• Strong problem-solving abilities to meet project requirements and client expectations.
• Experience in managing multiple projects concurrently with strong organizational skills.

Responsabilidades

• Act as a trusted advisor, ensuring exceptional customer experiences during the implementation process.
• Provide smooth transition and post-implementation support, including system maintenance and issue resolution.
• Assist clients in data migration, data mapping, and data validation for accurate data integration into the HCM software.
• Collaborate with clients to gather and analyze business requirements related to HCM functions (payroll, HR, time, and labor).
• Review configuration with clients to ensure alignment with needs and optimal system use.
• Coordinate with internal teams to deliver high-quality implementations.
• Troubleshoot and resolve implementation-related matters and escalate when needed.

Conhecimentos

Customer service

Interpersonal communication

Problem solving

Project management

Formação académica

Bachelor’s degree preferred

Associate degree + experience

High school diploma + 5 years exp in HCM

Ferramentas

Excel

Pivot tables

VLOOKUP

Microsoft Office

Descrição da oferta de emprego

Paylocity, an award-winning provider of cloud-based HR and payroll software, seeks an Implementation Consultant I for its Schaumburg, IL office. This 100% in-office role requires on-site work five days a week and offers an opportunity to configure solutions for small business clients, ensuring data integrity and smooth transitions to our Client Services team.

The role emphasizes detailed needs analysis, data migration, and effective collaboration with sales, product SMEs, and project managers.