On-Site Imaging Support & Urgent Communications Associate

Piedmont Healthcare; Brookhaven (GA); On-site; USD 40,000 - 52,000; Full time

Job summary

Piedmont Healthcare in Atlanta, GA is seeking an Imaging Call Center Specialist to ensure timely communication of imaging results and coordination of patient care.

This on-site role liaises with radiologists, providers, and nursing staff to manage urgent imaging findings and scheduling.

A minimum of 1 year in a call center or related office environment is required; GED is acceptable.

Qualifications

• H.S. Diploma or GED is required.
• 1 year of call center, operator, dispatching, or related office experience is required.

Responsibilities

• Answer, locate, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Review reports and notify patients and referring physicians via Epic secure chat, e-fax and in-basket messaging.
• Maintain the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Skills

Call center experience

Communication

Education

GED or high school diploma

Tools

Epic secure chat

e-fax

in-basket messaging

Powershare

Job description

Piedmont Healthcare in Atlanta, GA is seeking an Imaging Call Center Specialist to ensure timely communication of imaging results and coordination of patient care.

This on-site role liaises with radiologists, providers, and nursing staff to manage urgent imaging findings and scheduling.

A minimum of 1 year in a call center or related office environment is required; GED is acceptable.