Imaging Support & Results Coordination Specialist

Piedmont Healthcare; Stone Mountain (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Piedmont Healthcare in Atlanta, GA (Atlantic Station, on-site) seeks a dedicated Imaging Call Center professional to ensure timely communication of imaging results and smooth coordination between radiologists, providers, and patients. You will manage urgent notifications and support scheduling with the Patient Connection Center.

Ideal candidates have 1+ year in a call center or related office role, GED or high school diploma, and strong communication skills to excel in a fast-paced healthcare

Qualifications

• H.S. Diploma or GED required.
• At least 1 year of call center or related office experience required.

Responsibilities

• Answer, locate, and direct calls to ordering providers for imaging with critical results.
• Serve as first line contact for radiologists, providers, and nursing staff on urgent findings.
• Review reports and notify patients and referring physicians via Epic secure chat, e-fax, and in-basket messaging.
• Maintain the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices following interrogation protocols.
• Notify providers when devices fail interrogation to support care planning.
• Coordinate with the Patient Connection Center for scheduling post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily ops.

Skills

Communication

Coordination

Office etiquette

Education

H.S. Diploma or GED

Tools

Epic secure chat

e-fax

in-basket messaging

Powershare

Job description

Piedmont Healthcare in Atlanta, GA (Atlantic Station, on-site) seeks a dedicated Imaging Call Center professional to ensure timely communication of imaging results and smooth coordination between radiologists, providers, and patients. You will manage urgent notifications and support scheduling with the Patient Connection Center.

Ideal candidates have 1+ year in a call center or related office role, GED or high school diploma, and strong communication skills to excel in a fast-paced healthcare