On-Site HVAC Service Scheduler & Coordinator

Alloy Enterprises; Folsom (CA); On-site; USD 54,000 - 74,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Benefits package - 401K, medical, and

On-the-job training

Team collaboration

Safety-focused culture

Scheduling support

Employee discounts

Job summary

Johnson Controls seeks an HVAC Customer Resource Coordinator to manage service calls, schedule technicians, and ensure timely preventative maintenance.

You will debrief daily with teams, support billing coordination, and ensure smooth handoffs through the service lifecycle. This on-site role offers comprehensive benefits, 401K, and ongoing training to grow with a global leader in building solutions.

Qualifications

• Required: high school diploma or equivalent and 2–5 years in service operations or scheduling.
• Strong organizational, attention to detail and independent work abilities.
• Excellent interpersonal and written/spoken communication with internal and external clients.
• Ability to manage multiple projects and tasks with tact and persistence.
• Able to prioritize work by financial impact and align with business goals.

Responsibilities

• Receive and schedule customer service calls; coordinate with technicians and scheduling.
• Debrief daily with technicians, resolve concerns, and progress jobs through processes.
• Communicate plans to customers and ensure work meets expectations and timelines.
• Support time and expense reporting, timesheet corrections, and daily team huddles.
• Attend weekly planning meetings and assist with parts orders, start-up support, and WIP management.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Multi-tasking

Time management

Effective communication

Education

Associate degree

Job description

Johnson Controls seeks an HVAC Customer Resource Coordinator to manage service calls, schedule technicians, and ensure timely preventative maintenance.

You will debrief daily with teams, support billing coordination, and ensure smooth handoffs through the service lifecycle. This on-site role offers comprehensive benefits, 401K, and ongoing training to grow with a global leader in building solutions.