HVAC Customer Care & Service Coordination Lead

Johnson Controls, Inc.; Longview (TX); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls, Inc. is seeking an HVAC Customer Service Representative to coordinate service requests, support technician scheduling, and assist with inventory and account maintenance.

This role emphasizes clear communication with customers, vendors, and internal teams while ensuring requests move smoothly from initiation through completion. You will help track orders, assist with AR/AP tasks, and support vendor coordination as part of a team that values accuracy and proactive problem solving

Qualifications

• High school diploma or equivalent; an Associate of Arts degree or college degree is preferred.
• Five years of administrative experience with a background in sales, operations, and/or administration.
• Knowledge of or experience with a CRM tool such as Siebel or Salesforce.com.
• Experience in a call center environment is preferred.
• Ability to analyze issues quickly, solve problems with accuracy, and provide practical solutions.
• Strong organizational skills with the ability to multi-task and establish work priorities.
• Excellent communication skills and the ability to work patiently and professionally with all levels of end users.
• Self-motivated, detail-oriented, and able to work independently with minimal supervision.
• Ability to influence diverse teams to accomplish tasks and goals.
• Proficiency with Word, Excel, PowerPoint and internet business apps.

Responsibilities

• Receive customer service requests and coordinate scheduling support from initiation through completion.
• Support efficient technician dispatching and on-call scheduling in partnership with service and technical leaders.
• Track customer orders, shipments, branch inventory, vehicle inventory, and truck stock counts.
• Assist with customer surveys, connected system follow-up, and account updates.
• Generate reports and maintain service-related documentation, including inspection paperwork and other tracking records.
• Support parts ordering, purchase order creation, shipment follow-up, and invoice issue resolution with vendors and internal teams.
• Set up new customer accounts, maintain customer bill-to information, and assist with AR and AP tasks as directed.
• Help coordinate specialty tool returns, COI requests, new truck creations, inventory trunk closures, vendor setup, fleet support, and uniforms.
• Partner with the Service Team Manager to help ensure work is scheduled ahead of time and completed to customer expectations.
• Review service team activity and adjust follow‑up actions as needed to help improve customer satisfaction and operational efficiency.

Skills

CRM proficiency

Communication

Multitasking

Detail orientation

Customer service

Education

High school diploma

Associate degree preferred

Tools

Siebel

Salesforce.com

Job description

Johnson Controls, Inc. is seeking an HVAC Customer Service Representative to coordinate service requests, support technician scheduling, and assist with inventory and account maintenance.

This role emphasizes clear communication with customers, vendors, and internal teams while ensuring requests move smoothly from initiation through completion. You will help track orders, assist with AR/AP tasks, and support vendor coordination as part of a team that values accuracy and proactive problem solving