HVAC Service Scheduler & Resource Coordinator

Johnson Controls; Fargo (ND); On-site; USD 2,976,000 - 4,601,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Benefits from day one

Employee discount programs

Job summary

Johnson Controls is seeking an HVAC Customer Resource Coordinator to manage service scheduling on site in Fargo, ND. You will coordinate technicians, communicate plans to customers, and ensure timely service delivery aligning with monthly forecasts.

The role requires hands-on scheduling, strong client communication, and attention to detail to support seamless service operations. On-site work is preferred and you will participate in daily huddles and weekly planning sessions.

Qualifications

• High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
• Strong interpersonal skills to effectively communicate with both internal and external clients.
• Ability to handle a large and diverse number of projects, tasks, and issues with tact and persistence.

Responsibilities

• Receive and schedule customer calls for service under direct supervision.
• Coordinate labor scheduling to align technicians with customer needs.
• Communicate action plans and services to be provided to customers.
• Follow up to ensure work meets customer expectations and resolve issues as needed.
• Maintain up-to-date customer account information in NxGen.
• Attend daily team huddles and weekly planning meetings.

Skills

Scheduling

Customer service

Communication

Organizational skills

Time management

Education

High school diploma

Associate degree

Tools

NxGen

Job description

Johnson Controls is seeking an HVAC Customer Resource Coordinator to manage service scheduling on site in Fargo, ND. You will coordinate technicians, communicate plans to customers, and ensure timely service delivery aligning with monthly forecasts.

The role requires hands-on scheduling, strong client communication, and attention to detail to support seamless service operations. On-site work is preferred and you will participate in daily huddles and weekly planning sessions.