On-Site Help Desk Technician—End-User IT Support

The Odom Corporation; Vancouver (WA); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401(k) with Employer match

Up to 128 hours PTO annually

Job summary

The Odom Corporation is seeking a Help Desk Technician to provide internal technical support for employees and contractors across company locations. The role covers desktops, laptops, tablets, mobile devices, printers, conference-room tech, Microsoft 365, user accounts, network connectivity, and end-user services.

Level I–III progression offered based on experience and impact. You will troubleshoot issues, assist with onboarding/offboarding, maintain accurate ticket records, and support site

Qualifications

• Experience supporting Windows, Microsoft 365, computer hardware, software, printers, mobile devices, user accounts, network connectivity, remote users, or comparable end-user technologies.
• Help Desk Technician levels I–III require progressively more independent problem solving and mentoring responsibilities.
• Familiarity with ticketing systems such as Freshservice and asset-management practices.

Responsibilities

• Respond to incidents and service requests via email, chat, phone, or remote tools.
• Troubleshoot hardware, software, printers, and network issues; escalate when needed.
• Configure and deploy computers and mobile devices per security standards.
• Document issues and resolutions in the ticketing system and create knowledge articles.

Skills

Troubleshooting

Customer service

Communication

Teamwork

Prioritization

Tools

Freshservice

Microsoft 365

Entra ID

Active Directory

Intune

Job description

The Odom Corporation is seeking a Help Desk Technician to provide internal technical support for employees and contractors across company locations. The role covers desktops, laptops, tablets, mobile devices, printers, conference-room tech, Microsoft 365, user accounts, network connectivity, and end-user services.

Level I–III progression offered based on experience and impact. You will troubleshoot issues, assist with onboarding/offboarding, maintain accurate ticket records, and support site