IT Help Desk Technician — Responsive End-User Support

Ostechnical; Irvine (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Ostechnical in Irvine, CA is seeking an IT Help Desk specialist to provide first- and second-level support for desktops, laptops, printers, and software. You will troubleshoot Windows 11 issues, assist with Office 365 apps, Outlook, Teams, and basic connectivity tasks.

You will document all steps in the ticketing system, escalate unresolved problems, and help with new employee setups and equipment moves. The role requires 3–4 years of related IT support experience and excellent customer service

Qualifications

• 3–4 years of IT Help Desk/Desktop Support or Technical Support experience.
• Experience with Windows 11 and Microsoft 365 applications.
• Customer service or technical assistance experience preferred.

Responsibilities

• Provides first & second-level technical support to end-users via phone, email, ticketing system, and in-person assistance.
• Diagnoses and troubleshoots basic hardware, software, printer, and connectivity issues.
• Assists with desktop, laptop, monitor, keyboard, mouse, printer, and peripheral installations and troubleshooting.
• Provides support for Microsoft Windows, Microsoft Office 365, Outlook, Teams, and other standard business applications.
• Assists users with password resets, account lockouts, and basic Active Directory administration.
• Troubleshoots basic network connectivity issues (TCP/IP, Wi-Fi).
• Creates, updates, and maintains support tickets with troubleshooting steps and resolutions.
• Assists with new employee workstation setups, equipment deployments, and relocations.
• Maintains professional, customer-focused communication and guides users on basic technology usage.

Skills

Customer service

Troubleshooting

Windows 11

Documentation

Communication

Time management

Tools

Microsoft Windows

Office 365

Outlook

Teams

Ticketing system

Job description

Ostechnical in Irvine, CA is seeking an IT Help Desk specialist to provide first- and second-level support for desktops, laptops, printers, and software. You will troubleshoot Windows 11 issues, assist with Office 365 apps, Outlook, Teams, and basic connectivity tasks.

You will document all steps in the ticketing system, escalate unresolved problems, and help with new employee setups and equipment moves. The role requires 3–4 years of related IT support experience and excellent customer service