IT Help Desk Technician: End-User Support

Demco Products; Iowa; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

12 Paid Holidays

Birthday Paid Off

PTO Accrual

Health Insurance

Dental Insurance

Vision Insurance

Life and Short Term Disability

Job summary

Demco Products is seeking a Help Desk specialist to be the first point of contact for employee IT support across Demco locations. You will troubleshoot hardware, software, network, and access issues, and document resolutions in the ticketing system.

You will assist with onboarding/offboarding, manage devices and accounts in Microsoft 365, and follow cybersecurity best practices. Strong customer service and clear communication are essential.

Qualifications

• Proficient with Windows 10/11 and Microsoft 365.
• Familiar with Active Directory and user permissions.
• Basic TCP/IP networking, VPN, and connectivity troubleshooting.
• Experience with IT service-management/ticketing systems.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Willingness to learn new technologies.

Responsibilities

• Serve as the primary contact for employee IT support requests.
• Troubleshoot hardware, software, and connectivity issues.
• Document issues and resolutions in the ticket system.
• Escalate complex problems to appropriate IT staff.
• Assist with onboarding, transfers, and offboarding.
• Configure and deploy computers and peripherals.
• Maintain inventory and Microsoft 365 administration tasks.

Skills

Strong troubleshooting

Customer service

Documentation

Written communication

Verbal communication

Problem solving

Team collaboration

Education

Associate's degree or technical diploma

IT, CS, Networking coursework

Tools

Microsoft 365

Active Directory

Remote-support tools

IT service‑management / ticketing systems

Endpoint management

Job description

Demco Products is seeking a Help Desk specialist to be the first point of contact for employee IT support across Demco locations. You will troubleshoot hardware, software, network, and access issues, and document resolutions in the ticketing system.

You will assist with onboarding/offboarding, manage devices and accounts in Microsoft 365, and follow cybersecurity best practices. Strong customer service and clear communication are essential.