IT Desktop Support (entry/assoc level)

Virtual Company; Reno (NV); On-site; USD 35,000 - 50,000; Full time

Job summary

The Fountain Group is seeking an on-site IT Support/Help Desk specialist in Reno, NV to deliver Level 1 support for Outlook and Windows, set up laptops for new hires, and assist users with login issues and basic PC troubleshooting.

You will manage queues, document fixes for root cause analysis, and escalate to Level 3 when needed. The role requires a High School Diploma and 1+ year of IT support experience; college education or certifications are preferred.

Qualifications

• High School Diploma required.
• 1+ year IT Support/Desktop Support/Help Desk experience required (open to less experience with relevant IT college education).
• Experience with troubleshooting hardware, software, network, and related technical issues.
• Familiarity with ticketing systems preferred.

Responsibilities

• Provides quality customer support to end users.
• Provides technical support for personal computers and peripherals. Installs, troubleshoots, services, and repairs personal computers including software, hardware and peripheral devices such as printers, monitors, etc.
• Connects personal computers to existing data networks.
• Monitors assigned queues and responds to service desk tickets, and enters relevant fix information to be used for root cause analysis; appropriately hands off tickets to Level 3 (applications or infrastructure experts) as required.
• Maintains trouble logs, including wireless, VPN, and Hotspot connections.
• Instructs users in the basic usage of personal computers. Investigates information, network, and communications needs of users and makes recommendations regarding software and hardware purchases.
• Makes recommendations for the continuous improvement of IT processes and systems for the betterment of the user experience / elimination of core issues.
• Performs voice over internet protocol, and network software configuration, desktop engineering including, Windows OS, Mac OS, etc.

Skills

Customer support

Troubleshooting

Help desk

Network basics

Education

High School Diploma

Tools

Ticketing systems

Job description

Onsite position.

Pay: $31/hour

Duration:3 months with extensions based on performance

Overview:

The role will provide basic, on-site Level 1 IT support. This includes helping users troubleshoot common Outlook and Windows issues, assisting with general computer problems, setting up laptops for new hires, and helping them log in for the first time.

• Provides quality customer support to end users.
• Provides technical support for personal computers and peripherals. Installs, troubleshoots, services, and repairs personal computers including software, hardware and peripheral devices such as printers, monitors, etc.
• Connects personal computers and to existing data networks.
• Monitors assigned queues and responds to service desk tickets, and enters relevant fix information to be used for root cause analysis; appropriately hands off tickets to Level 3 (applications or infrastructure experts) as required.
• Maintains trouble logs, including wireless, VPN, and Hotspot connections.
• Instructs users in the basic usage of personal computers. Investigates information, network, and communications needs of users and makes recommendations regarding software and hardware purchases.
• Makes recommendations for the continuous improvement of IT processes and systems for the betterment of the user experience / elimination of core issues.
• Performs voice over internet protocol, and network software configuration, desktop engineering including, Windows OS, Mac OS, etc.

Qualifications:

• High School Diploma required.
• College education or relevant IT certifications preferred
• 1+ year of IT Support/Desktop Support/Help Desk experience required (open to less experience with relevant IT college education)
• Experience with troubleshooting hardware, software, network, and related technical issues.
• Familiarity with ticketing systems preferred.

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