Onsite IT Help Desk Technician – Edmond, OK

Oneida Technology Services; Edmond (OK); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

15 Days of Paid Time Off

11 Paid Holidays

401(k) Retirement Plan with Company M

Medical, Dental, and Eye Insurance

Employee Referral Program

Tuition Reimbursement

Employee Assistance Program (EAP)

Wellness Program

Voluntary Medical Benefits

Job summary

Oneida Technology Services (OTS) is seeking a motivated, full-time Help Desk Technician (Onsite) in Edmond, OK. This on-site role supports desktops, laptops, and mobile devices, with ticketing system triage, hardware/software troubleshooting, and workstation deployments.

The position requires a high school diploma with 0–2 years IT support experience, basic IT operations knowledge, and strong customer service and communication skills. U.S.

Qualifications

• High school diploma with 0–2 years IT support experience.
• Fundamental IT field support knowledge and Windows operating systems.
• Basic understanding of IT operations & maintenance (O&M) processes.
• Strong customer service, oral and written communication skills.
• Ability to follow documented procedures and work under supervision.
• U.S. Citizen
• Ability to obtain and maintain a Public Trust Clearance.

Responsibilities

• Monitor, triage, and respond to user support requests through the ticketing system.
• Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
• Perform desk-side support tasks, including device reimaging, OS reinstalls, and equipment configuration.
• Provide after-hours support for critical incidents and remote access or telework issues.
• Prepare IT equipment for deployment, relocation, or disposal, following established policies.
• Assist with workstation setups, cabling, and system installations.
• Validate equipment and system performance after maintenance or installation activities.
• Support diagnostics of network equipment under the direction of networking teams.
• Update, track, and maintain asset inventory records.
• Assist with receiving, tagging, and documenting IT equipment.
• Maintain clear, timely documentation of service actions and ticket updates.
• Support IT needs for staff and student training environments.
• Collaborate with IT support teams to ensure consistent service delivery.
• Follow established IT service procedures and best practices to ensure quality and compliance.

Skills

Customer service

Windows OS

Written communication

Education

High school diploma

Tools

Ticketing system

Job description

Oneida Technology Services (OTS) is seeking a motivated, full-time Help Desk Technician (Onsite) in Edmond, OK. This on-site role supports desktops, laptops, and mobile devices, with ticketing system triage, hardware/software troubleshooting, and workstation deployments.

The position requires a high school diploma with 0–2 years IT support experience, basic IT operations knowledge, and strong customer service and communication skills. U.S.