IT Help Desk Technician I – On-Site & Full Benefits

O2EPCM, Inc. dba O2 Engineering, Projects & Construction Management; Los Angeles (CA); On-site; USD 69,000 - 75,000; Full time

Benefits offered by this job

Full benefits

Long-term W2 employment

Job summary

O2EPCM, Inc. is seeking an IT Help Desk Technician to troubleshoot and resolve hardware and software incidents for the Airport Development Group. The role covers initial analysis, incident documentation, onboarding/offboarding, and user support across divisions.

You will manage deployments, provide on-site IT support at various campus locations, and train new staff members while maintaining strong communication with customers and management.

Qualifications

• Bachelor's degree in computer science or related field or 5+ years of relevant job experience.
• Relevant professional licensure and certifications preferred.

Responsibilities

• Answer incoming customer emails to the Help Desk.
• Diagnose and troubleshoot system issues following established procedures.
• Analyze, document reported outages and incidents.
• Determine severity, impact, and nature of incidents; escalate as needed.
• Communicate clearly with team members.
• Submit tickets in Freshdesk and IT Service-Now and related tools.
• Complete onboarding or offboarding for staff mobilized/demobilized.
• Install hardware and software.

Skills

PC hardware

LAN/WAN troubleshooting

Windows OS administration

Office 365 / Microsoft 365

Communication skills

Task organization

Education

Bachelor's degree in computer science or related field

Professional Licensure & Certifications preferred

Tools

Freshdesk

IT Service-Now

Job description

O2EPCM, Inc. is seeking an IT Help Desk Technician to troubleshoot and resolve hardware and software incidents for the Airport Development Group. The role covers initial analysis, incident documentation, onboarding/offboarding, and user support across divisions.

You will manage deployments, provide on-site IT support at various campus locations, and train new staff members while maintaining strong communication with customers and management.