On-Site Help Desk Specialist: Windows & AD (SECRET)

PZI International; Wisconsin; In loco; USD 46.000 - 70.000; Tempo pieno

Descrizione del lavoro

PZI Group in Wiesbaden, Germany is hiring a full-time Help Desk Support Specialist to support NIPR/SIPR desktops, laptops, printers, and scanners in an enterprise setting. The role requires active SECRET clearance, US citizenship, and a German work visa; relocation is required and not remote.

You will manage AD accounts, assist with Windows 10, and support ITSM tickets, VIP requests, and mobility tasks (iPhone).

Competenze

• DoD Directive 8570.1 baseline IAT II (Security+)
• Experience with Windows 10 desktops in an enterprise setting
• Ability to create/modify AD user and computer accounts, Groups and properties

Mansioni

• Provide basic C4IM service and support for end-users
• Support NIPR/SIPR desktops, laptops, printers & scanners
• Process NIPR, SIPR & VPN account requests
• Maintain AD user and computer accounts
• Enter daily work in ticketing system and ITSM
• Install/Configure Army NIPR/SIPR images on computers
• Perform hardware/software moves, adds, changes
• Support VTC and mobility (iPhones)
• Produce weekly/monthly status reports
• Deliver high customer satisfaction and visit customer sites as needed

Conoscenze

Windows 10

Active Directory Administration

Customer service

Strong communication

ITSM ticketing

VIP ticket handling

Mobility administration (iPhones)

VPN & NIPR/SIPR knowledge

Formazione

Security+ certification

Strumenti

ITSM ticketing system

Descrizione del lavoro

PZI Group in Wiesbaden, Germany is hiring a full-time Help Desk Support Specialist to support NIPR/SIPR desktops, laptops, printers, and scanners in an enterprise setting. The role requires active SECRET clearance, US citizenship, and a German work visa; relocation is required and not remote.

You will manage AD accounts, assist with Windows 10, and support ITSM tickets, VIP requests, and mobility tasks (iPhone).