Help Desk Specialist - 160035

Piper Companies; New Orleans (LA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Zachery Piper Solutions in New Orleans, LA is seeking a Help Desk Specialist to provide end-user IT support across a large enterprise DoD program. The role is night-shift with potential shift changes based on candidate preference, and requires the ability to meet service metrics.

You will troubleshoot laptops, desktops, printers, and mobile devices, manage tickets in a Service Desk, and collaborate with staff to resolve issues while maintaining security compliance and strict access controls.

Qualifications

• Active Secret Clearance required.
• At least 1 year of IT support experience.
• IAT II certification (Security+, CCNA Security, CySA+, or higher-level equivalent).

Responsibilities

• Provide technical assistance for laptops, desktops, printers, mobile devices, and other network-connected equipment.
• Troubleshoot issues related to connectivity, operating systems, Microsoft/Office applications, and VTC systems.
• Collaborate with employees and leadership to diagnose and resolve IT problems.
• Support daily operations of the Enterprise Service Desk.
• Manage service tickets, run scripts, answer incoming calls, and meet established service metrics.

Skills

IT support

Troubleshooting

End-user support

Service Desk

Communication

Tools

ServiceNow

Remedy

Ticketing systems

VTC systems

Job description

Zachery Piper Solutions is seeking a Help Desk Specialist to support a DoD program that is fully funded through 2028, supporting the Department of the Navy program based in New Orleans, LA. The Help Desk Specialist provides end‑user technical support across a large enterprise environment. It’s an excellent opportunity for someone looking to build their IT career and gain exposure within the Intelligence Community. The role will begin on a night‑shift schedule, with the option to move to other shifts after the first few months depending on candidate preference.

ACTIVE SECRET CLEARANCE AND COMPTIA SECURITY+ REQUIRED

Primary Responsibilities:

• Provide technical assistance for laptops, desktops, printers, mobile devices, and other network‑connected equipment
• Troubleshoot issues related to connectivity, operating systems, Microsoft/Office applications, and VTC systems
• Collaborate with employees and leadership to diagnose and resolve IT problems
• Support daily operations of the Enterprise Service Desk
• Manage service tickets, run scripts, answer incoming calls, and meet established service metrics

Required Qualifications:

• Active Secret Clearance
• At least 1 year of IT support experience
• IAT II certification (Security+, CCNA Security, CySA+, or higher‑level equivalent)
• Hands‑on experience with troubleshooting, ticketing tools, and general IT support

Compensation & Benefits:

• Comprehensive benefits package including PTO, paid holidays, medical, dental, vision, 401(k), and sick leave as required
• Salary range: $50,000–$55,000 annually

Keywords:

entry level, veteran, federal, government, clearance, secret, top secret, IT, information technology, IAT, IAT II, security plus, Security+, CND, SSCP, CCNA security, GSEC, admin, administrator, help desk, helpdesk, desktop support, ServiceNow, troubleshooting, field service, Windows, Microsoft, hardware, network, LAN, WAN, VPN, technician, ticketing systems, Remedy, enterprise service desk, customer service, remote support, end‑user support, USMC, direct hire, full time, computer science, CASP+, CySA+, CCNP, GCIH, CCSP, Kansas City, Missouri, KCMO, Overland Park, Gladstone, Raytown, Independence, Lawrence KS, transitioning veteran

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