Night-Shift IT Service Desk Pro (AD/Windows)

Guidehouse; Washington (District of Columbia); On-site; USD 35,000 - 58,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401(k) Retirement Plan

Paid Holidays

Parental Leave

Tuition Reimbursement

Job summary

Guidehouse is seeking an IT Helpdesk Analyst to administer Windows servers and Active Directory, resolving deployment and infrastructure issues. You will handle 2nd level AD support, manage ServiceNow tickets, and train end users on new systems and software.

You will support civilian and federal customers, troubleshoot websites, and maintain credential security. The role requires a Public Trust clearance, US citizenship or a green card, and the ability to work a bi-weekly night shift from EST.

Qualifications

• Requires U.S. citizenship or green card.
• Minimum three years of prior relevant IT experience.
• Experience with ServiceNow ticketing.
• Hands-on IT customer service experience with Windows systems.
• Active Directory environment design and troubleshooting (GPO, GPO Preferences).
• Strong written and verbal communication skills.

Responsibilities

• Administer Microsoft Windows Servers (Active Directory) and troubleshoot server issues.
• Provide 2nd level support for Active Directory services and client IT.
• Manage and triage ServiceNow tickets with timely resolutions.
• Assist with training end users on new systems and software.
• Troubleshoot and support USDA website applications and web-based systems.
• Monitor login systems for suspicious activity and maintain accounts.

Skills

Three years experience

ServiceNow ticketing

Active Directory

Windows troubleshooting

Helpdesk support

Analytical skills

Written & verbal communication

Education

High School Diploma

Tools

Active Directory

ServiceNow

Job description

Guidehouse is seeking an IT Helpdesk Analyst to administer Windows servers and Active Directory, resolving deployment and infrastructure issues. You will handle 2nd level AD support, manage ServiceNow tickets, and train end users on new systems and software.

You will support civilian and federal customers, troubleshoot websites, and maintain credential security. The role requires a Public Trust clearance, US citizenship or a green card, and the ability to work a bi-weekly night shift from EST.