On-site 24/7 Defense IT Help Desk Specialist (Secret/CAC)

Piper Companies; Denver (CO); In loco; USD 41.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO & holidays

Medical/dental/vision

401(k)

Descrizione del lavoro

Zachary Piper Solutions in Denver, CO seeks a Help Desk Specialist for a 24/7, on-site role supporting a national defense communications program. You will provide Tier 1 and 2 support for deployed systems, troubleshoot hardware, software, and network issues, and maintain operational readiness.

The position requires 2–8 years in IT support, Windows expertise, strong troubleshooting, and the ability to obtain a Secret Clearance and CAC. Experience in government or defense environments is preferred.

Competenze

• 2–8 years in help desk or similar IT environment.
• Experience providing Tier 1 and/or Tier 2 support for Windows-based systems, apps, and network.
• Strong troubleshooting across hardware, software, OS, apps, and connectivity.
• Experience with incident management processes in an operational setting.
• Knowledge of TCP/IP, DNS, VPNs, routing, switching, and secure communications.
• Ability to diagnose and escalate when needed.
• Experience in government/defense or mission-critical environments preferred.
• Bachelor's degree in IT/CS/Cybersecurity/Engineering preferred.
• Active Secret Clearance or ability to obtain a CAC.

Mansioni

• Provide Tier 1 and 2 support for mission-critical systems in a 24/7 environment.
• Troubleshoot hardware, software, OS, apps, and connectivity issues.
• Monitor incidents and requests using ticketing systems.
• Troubleshoot Link 16, JREAP-C, SIPR connectivity, and mission system performance.
• Support SIL operations and mission initialization activities.
• Analyze recurring issues and identify root causes for reliability improvements.
• Escalate complex issues while owning resolution.
• Document troubleshooting steps and procedures for knowledge sharing.
• Communicate status clearly to users, engineers, and leadership.

Conoscenze

Tier 1/2 support

Windows-based systems

Problem solving

Ticketing systems

Clear communication

Formazione

Bachelor's degree (IT/CS/Cybersecurity/Engineering)

Strumenti

Ticketing systems

Descrizione del lavoro

Zachary Piper Solutions in Denver, CO seeks a Help Desk Specialist for a 24/7, on-site role supporting a national defense communications program. You will provide Tier 1 and 2 support for deployed systems, troubleshoot hardware, software, and network issues, and maintain operational readiness.

The position requires 2–8 years in IT support, Windows expertise, strong troubleshooting, and the ability to obtain a Secret Clearance and CAC. Experience in government or defense environments is preferred.