Help Desk Specialist - 160035

ZP Group; New Orleans (LA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

PTO & holidays

Medical dental vision

401(k)

Job summary

Zachery Piper Solutions seeks a Help Desk Specialist to support a DoD program based in New Orleans, LA. The role provides end-user technical support across a large enterprise environment and begins on a night-shift schedule with potential shift changes after initial months.

Active Secret Clearance and CompTIA Security+ or equivalent IAT II certification are required, along with hands-on troubleshooting and ticketing experience. Comp benefits and standard IT service operations are included.

Qualifications

• Active Secret Clearance is required.
• At least 1 year of IT support experience.
• IAT II certification (Security+, CCNA Security, CySA+, or higher-level equivalent) is required.
• Hands-on experience with troubleshooting, ticketing tools, and general IT support.

Responsibilities

• Provide technical assistance for laptops, desktops, printers, mobile devices, and other network-connected equipment.
• Troubleshoot issues related to connectivity, operating systems, Microsoft/Office applications, and VTC systems.
• Collaborate with employees and leadership to diagnose and resolve IT problems.
• Support daily operations of the Enterprise Service Desk.
• Manage service tickets, run scripts, answer incoming calls, and meet established service metrics.

Skills

Active Secret Clearance

IT support experience

IAT II certs

Troubleshooting

Tools

Remedy

Job description

Zachery Piper Solutions is seeking aHelp Desk Specialist to support aDoD program that is fully funded through 2028, supporting the Department of the Navy program based inNew Orleans, LA. TheHelp Desk Specialist provides end-user technical support across a large enterprise environment. It's an excellent opportunity for someone looking to build their IT career and gain exposure within the Intelligence Community. The role will begin on a night-shift schedule, with the option to move to other shifts after the first few months depending on candidate preference.

ACTIVE SECRET CLEARANCE AND COMPTIA SECURITY+ REQUIRED

Primary Responsibilities:

• Provide technical assistance for laptops, desktops, printers, mobile devices, and other network-connected equipment
• Troubleshoot issues related to connectivity, operating systems, Microsoft/Office applications, and VTC systems
• Collaborate with employees and leadership to diagnose and resolve IT problems
• Support daily operations of the Enterprise Service Desk
• Manage service tickets, run scripts, answer incoming calls, and meet established service metrics

Required Qualifications:

• Active Secret Clearance
• At least 1 year of IT support experience
• IAT II certification (Security+, CCNA Security, CySA+, or higher-level equivalent)
• Hands-on experience with troubleshooting, ticketing tools, and general IT support

Compensation & Benefits:

• Comprehensive benefits package including PTO, paid holidays, medical, dental, vision, 401(k), and sick leave as required
• Salary range: $50,000-$55,000 annually

Keywords:

entry level, veteran, federal, government, clearance, secret, top secret, IT, information technology, IAT, IAT II, security plus, Security+, CND, SSCP, CCNA security, GSEC, admin, administrator, help desk, helpdesk, desktop support, ServiceNow, troubleshooting, field service, Windows, Microsoft, hardware, network, LAN, WAN, VPN, technician, ticketing systems, Remedy, enterprise service desk, customer service, remote support, end-user support, USMC, direct hire, full time, computer science, CASP+, CySA+, CCNP, GCIH, CCSP, Kansas City, Missouri, KCMO, Overland Park, Gladstone, Raytown, Independence, Lawrence KS, transitioning veteran

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