Help Desk Specialist - 174852

ZP Group; Kansas City (MO); On-site; USD 81,278,000 - 84,034,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

401K

Sick leave

Job summary

Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program fully funded through 2028, supporting the Department of the Navy in Kansas City, MO. You will provide end-user desktop support for a large enterprise network and gain experience within the Intelligence Community.

Night shift starts, with shift options later based on candidate preference. Must have an active Secret clearance and CompTIA Security+ certification, and prior entry-level IT experience is expected.

Qualifications

• Active Secret Clearance required.
• Entry-level IT experience required.
• IAT II certification: Security+, CCNA Security, CySA+ or equivalent/higher.

Responsibilities

• Assist with IT support for devices including laptops, desktops, printers, and mobile phones.
• Troubleshoot connectivity, OS, Microsoft/Office, and Video Teleconference issues.
• Collaborate with employees and officials to diagnose and resolve technical issues.
• Support Enterprise Service Desk operations and ticketing processes.
• Meet service goals by opening/closing tickets, executing scripts, and answering calls.

Skills

End-user support

IT troubleshooting

Ticketing systems

Communication

Education

CompTIA Security+ Certification

Active Secret clearance

CCNA Security

CySA+

Job description

Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community.This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference.

Must have CompTIA Security+ Certification and active Secret clearance.

Responsibilities for the Help Desk Specialist include:

• Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
• Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
• Work directly with employees and officials to troubleshoot and resolve technical issues
• Execute operations in support of the Enterprise Service Desk
• Meet service goals by opening and closing tickets, executing scripts, and answering calls

Required Qualifications for the Help Desk Specialist include:

• Must have an Active Secret Clearance
• Entry level IT experience
• Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher
• Experience with troubleshooting, ticketing systems, and support for IT devices

Compensation for the Help Desk Specialist include:

• Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law

$28.84/hr