Help Desk Specialist - 160025

ZP Group; Kansas City (MO); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

PTO and holidays

Medical, dental, vision insurance

401(k)

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to support a DoD program based in Kansas City, MO. This role provides end-user technical support across a large enterprise environment and offers a pathway to advance within the IT career track.

The position starts on a night shift with potential to move to other shifts after a few months. Active Secret Clearance and Security+ (IAT II) are required, with a salary of $50,000–$55,000 per year and a comprehensive benefits package.

Qualifications

• Active Secret Clearance
• 1 year IT support experience
• IAT II certification (Security+, CCNA Security, CySA+, or higher)
• Hands-on experience with troubleshooting and ticketing tools

Responsibilities

• Provide technical assistance for laptops, desktops, printers, mobile devices, and other network-connected equipment
• Troubleshoot connectivity, OS, Microsoft/Office applications, and VTC systems
• Collaborate with employees and leadership to diagnose and resolve IT problems
• Support daily operations of the Enterprise Service Desk
• Manage service tickets, run scripts, answer calls, and meet service metrics

Skills

Troubleshooting

End-user support

Customer service

Service desk etiquette

Education

IAT II Certification (Security+ / CCNA Security / CySA+)

Tools

Remedy

ServiceNow

Ticketing tools

Job description

Zachery Piper Solutions is seeking a Help Desk Specialist to support a DoD program that is fully funded through 2028, supporting the Department of the Navy program based in Kansas City, MO. The Help Desk Specialist provides end‑user technical support across a large enterprise environment. It’s an excellent opportunity for someone looking to build their IT career and gain exposure within the Intelligence Community. The role will begin on a night‑shift schedule, with the option to move to other shifts after the first few months depending on candidate preference.

ACTIVE SECRET CLEARANCE AND COMPTIA SECURITY+ REQUIRED

Primary Responsibilities:

• Provide technical assistance for laptops, desktops, printers, mobile devices, and other network‑connected equipment
• Troubleshoot issues related to connectivity, operating systems, Microsoft/Office applications, and VTC systems
• Collaborate with employees and leadership to diagnose and resolve IT problems
• Support daily operations of the Enterprise Service Desk
• Manage service tickets, run scripts, answer incoming calls, and meet established service metrics

Required Qualifications:

• Active Secret Clearance
• At least 1 year of IT support experience
• IAT II certification ( Security+, CCNA Security, CySA+, or higher‑level equivalent)
• Hands‑on experience with troubleshooting, ticketing tools, and general IT support

Compensation & Benefits:

• Comprehensive benefits package including PTO, paid holidays, medical, dental, vision, 401(k), and sick leave as required
• Salary range: $50,000–$55,000 annually

Keywords:

entry level, veteran, federal, government, clearance, secret, top secret, IT, information technology, IAT, IAT II, security plus, Security+, CND, SSCP, CCNA security, GSEC, admin, administrator, help desk, helpdesk, desktop support, ServiceNow, troubleshooting, field service, Windows, Microsoft, hardware, network, LAN, WAN, VPN, technician, ticketing systems, Remedy, enterprise service desk, customer service, remote support, end‑user‑support, USMC, direct hire, full time, computer science, CASP+, CySA+, CCNP, GCIH, CCSP, Kansas City, Missouri, KCMO, Overland Park, Gladstone, Raytown, Independence, Lawrence KS, transitioning veteran

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