Secret-Cleared Help Desk Specialist – Enterprise IT Support

ZP Group; Centennial (CO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

PTO & Holidays

Medical

Dental

Vision

401K

Sick leave

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to join a government contractor based in Centennial, CO. The role provides end-user desktop support for a large enterprise network and a path to grow within the Intelligence Community.

The successful candidate will have an Active Secret Clearance and a Bachelor's degree, with 2–7 years of IT experience. Responsibilities include supporting a broad range of devices and technologies, handling tickets, and contributing to the Enterprise

Qualifications

• 2–7 years of IT experience
• Active Secret Clearance required
• Experience with IT support devices

Responsibilities

• Assist with IT support for devices including laptops, desktops, printers, mobile phones, and other network devices
• Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
• Work directly with employees and officials to troubleshoot and resolve technical issues
• Execute operations in support of the Enterprise Service Desk
• Meet service goals by opening and closing tickets, executing scripts, and answering calls

Skills

Troubleshooting

Ticketing systems

End-user support

Education

Bachelor's degree

Tools

Remedy

Job description

Zachary Piper Solutions is seeking a Help Desk Specialist to join a government contractor based in Centennial, CO. The role provides end-user desktop support for a large enterprise network and a path to grow within the Intelligence Community.

The successful candidate will have an Active Secret Clearance and a Bachelor's degree, with 2–7 years of IT experience. Responsibilities include supporting a broad range of devices and technologies, handling tickets, and contributing to the Enterprise