On-Site Hearing Center Care Coordinator

NationsBenefits, LLC; San Antonio (TX); On-site; USD 19,286 - 24,796; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to support licensed dispensers at the Sam’s Club Hearing Aid Center in San Antonio, TX. You will engage customers, educate on hearing wellness, schedule tests, and drive growth through outreach and relationship building with members.

Responsibilities include outbound calling, achieving test bookings, promoting non-hearing aid products, and assisting with events.

Qualifications

• High school diploma or equivalent required.
• Strong customer service, sales or retail experience.
• Experience with PC hardware and software and general computer/Internet knowledge.
• Excellent oral and written communication, organizational and problem-solving/troubleshooting skills.
• Experience with patient/customer appointment scheduling.

Responsibilities

• Assist and help licensed dispenser meet goals and daily duties.
• Engage customers and educate about hearing wellness.
• Schedule appointments and support growth through community outreach and customer relationships.
• Complete 30-50 outbound calls daily to prospective and existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam’s club events and related activities.

Skills

Customer service

Sales experience

Retail experience

Communication skills

Problem-solving

Presentation skills

Computer literacy

Scheduling experience

Education

High school diploma or equivalent

Tools

Scheduling software

General computer knowledge

Job description

NationsBenefits is seeking a Hearing Ambassador to support licensed dispensers at the Sam’s Club Hearing Aid Center in San Antonio, TX. You will engage customers, educate on hearing wellness, schedule tests, and drive growth through outreach and relationship building with members.

Responsibilities include outbound calling, achieving test bookings, promoting non-hearing aid products, and assisting with events.