Hearing Care Concierge & Appointment Specialist

NationsBenefits; Houston (TX); On-site; USD 19,000 - 26,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to assist the licensed dispenser at the Sam's Club Hearing Aid Center in Houston, TX. You will engage customers, educate on hearing wellness, schedule appointments, and support growth through community outreach and relationship building.

The role is on-site at the HAC, requiring outbound calls and sales activity to promote products while delivering high-quality service in a fast-paced retail healthcare setting.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software and general Internet knowledge.
• Excellent oral and written communication, organizational, problem-solving, and presentation skills.
• Experience with patient/customer appointment scheduling.
• Proficiency with scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales

Retail experience

Communication skills

Scheduling software

PC proficiency

Education

High school diploma

Tools

Scheduling software

Job description

NationsBenefits is seeking a Hearing Ambassador to assist the licensed dispenser at the Sam's Club Hearing Aid Center in Houston, TX. You will engage customers, educate on hearing wellness, schedule appointments, and support growth through community outreach and relationship building.

The role is on-site at the HAC, requiring outbound calls and sales activity to promote products while delivering high-quality service in a fast-paced retail healthcare setting.