Hearing Care Coordinator & Outreach Specialist

NationsBenefits, LLC; Austin (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

NationsBenefits, LLC in Austin, TX is seeking a Hearing Ambassador to assist licensed dispensers, engage customers, educate on hearing wellness, and schedule appointments at the Sam's Club Hearing Aid Center in North Austin.

You will complete 30-50 outbound calls daily, secure 4+ hearing tests daily, promote non-hearing aid products, and support community outreach to grow patient relationships. This is an on-site HAC role in Austin.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales experience

Communication skills

Scheduling experience

Education

High school diploma

Tools

Scheduling software

PC basics

Job description

NationsBenefits, LLC in Austin, TX is seeking a Hearing Ambassador to assist licensed dispensers, engage customers, educate on hearing wellness, and schedule appointments at the Sam's Club Hearing Aid Center in North Austin.

You will complete 30-50 outbound calls daily, secure 4+ hearing tests daily, promote non-hearing aid products, and support community outreach to grow patient relationships. This is an on-site HAC role in Austin.