On-Site Hearing Care & Outreach Coordinator

NationsBenefits, LLC

Fullerton (CA)

On-site

USD 21,000 - 30,000

Full time

14 days+

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Job summary

NationsBenefits is seeking a Hearing Ambassador to support the licensed dispenser at the Sam's Club Hearing Aid Center in Fullerton, CA. This on-site role engages customers, educates on hearing wellness, schedules appointments, and drives growth through community outreach and relationship-building.

You will primarily walk the club and participate in events, with 30-50 outbound calls daily and a target of securing multiple tests daily.

Qualifications

High school diploma or equivalent.
Strong customer service, sales, or retail experience.
Experience with PC hardware and software.
Excellent written and verbal communication skills.
Experience scheduling patient/customer appointments.
Proficiency with scheduling software.

Responsibilities

Have a working knowledge of HAC products and services.
Set the stage for full test and full boat purchase when interacting with Members.
Complete 30-50 outbound calls daily to prospective and/or existing customers.
Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
A 50% increase in non-hearing aid product sales is expected.
Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events.
Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.