On-Site Hearing Care Concierge & Appointment Specialist

NationsBenefits, LLC; Sanford (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

NationsBenefits, LLC is hiring for a Hearing Ambassador to assist licensed dispensers by engaging customers, educating on hearing wellness, and scheduling appointments at the Sam’s Club Hearing Aid Center in Knoxville, TN. You will drive growth through community outreach and relationship building with members.

The role emphasizes outbound calls, test scheduling, and promoting non-hearing aid products while ensuring top-notch customer service in a fast-paced retail health setting.

Qualifications

• High school diploma or equivalent required.
• Strong customer service, sales, or retail experience.
• Excellent oral and written communication skills.
• Experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener as an intercepting tool to generate qualified leads.
• Assist in calling past tested Members for appointments, with or without sales, and medical referrals.
• Promote HAC during Sam’s Club events and related center events.
• Will be based in HAC but will spend 95% of time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales experience

Communication

Scheduling experience

Education

High school diploma or equivalent

Tools

PC hardware/software basics

Job description

NationsBenefits, LLC is hiring for a Hearing Ambassador to assist licensed dispensers by engaging customers, educating on hearing wellness, and scheduling appointments at the Sam’s Club Hearing Aid Center in Knoxville, TN. You will drive growth through community outreach and relationship building with members.

The role emphasizes outbound calls, test scheduling, and promoting non-hearing aid products while ensuring top-notch customer service in a fast-paced retail health setting.