Hearing Care Outreach & Scheduling Coordinator

NationsBenefits; Oklahoma City (OK); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

NationsBenefits is seeking a Hearing Ambassador to support licensed dispensers at the Sam's Club Hearing Aid Center in Oklahoma City, ensuring excellent customer engagement and facilitating hearing health services.

The role focuses on educating customers about hearing wellness, scheduling appointments, meeting daily call and test targets, and promoting related products to grow center performance while delivering friendly, compliant service.

Formación

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsabilidades

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• Learn and use the handheld screener and use as intercepting tool to get qualified leads.

Conocimientos

Customer service

Sales experience

Retail experience

Appointment scheduling

Educación

High school diploma or equivalent

Herramientas

Scheduling software

PC hardware & software knowledge

Descripción del empleo

NationsBenefits is seeking a Hearing Ambassador to support licensed dispensers at the Sam's Club Hearing Aid Center in Oklahoma City, ensuring excellent customer engagement and facilitating hearing health services.

The role focuses on educating customers about hearing wellness, scheduling appointments, meeting daily call and test targets, and promoting related products to grow center performance while delivering friendly, compliant service.