On-Site Hearing Care Coordinator & Outreach Advocate

NationsBenefits; Wesley Chapel (FL); In loco; USD 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

NationsBenefits is hiring a Hearing Ambassador for an On-Site role at Sam's Club Hearing Aid Center in Wesley Chapel, FL. You will engage Members, schedule tests, and grow product sales while representing a healthcare fintech provider focused on quality outcomes and member satisfaction.

Responsibilities include outbound calling, product knowledge, and promoting non-hearing aid items. The position emphasizes hands-on field presence and direct member interaction in a busy retail environment.

Competenze

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software; basic computing knowledge.
• Excellent communication, organizational, and problem-solving skills.
• Previous experience scheduling patient/customer appointments.
• Proficiency with scheduling software and basic computer systems.

Mansioni

• Have a working knowledge of all Hearing Aid Center products and services
• Set the stage for full test, and full boat purchase when interacting with Members
• Complete 30-50 outbound calls daily to prospective and/or existing customers
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss
• A 50% increase in non-hearing aid product sales is expected
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests

Conoscenze

Customer service

Sales

Retail experience

Formazione

High school diploma

Strumenti

Scheduling software

Descrizione del lavoro

NationsBenefits is hiring a Hearing Ambassador for an On-Site role at Sam's Club Hearing Aid Center in Wesley Chapel, FL. You will engage Members, schedule tests, and grow product sales while representing a healthcare fintech provider focused on quality outcomes and member satisfaction.

Responsibilities include outbound calling, product knowledge, and promoting non-hearing aid items. The position emphasizes hands-on field presence and direct member interaction in a busy retail environment.