Hearing Care Access Coordinator

NationsBenefits

Durham (NC)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Job summary

NationsBenefits is hiring a Hearing Ambassador for the On-Site Sam's Club Hearing Aid Center in Durham, NC. You will engage customers, educate them about hearing wellness, schedule appointments, and support growth through community outreach and relationship building.

The role emphasizes proactive outreach, outbound calls, and collaboration with the hearing aid specialists or audiologists. A high school diploma and strong customer service or sales experience are required; familiarity with

Qualifications

High school diploma or equivalent.
Strong customer service, sales, or retail experience.
Experience with PC hardware and software; scheduling software familiarity.
Excellent oral and written communication; organizational and problem-solving skills.

Responsibilities

Have a working knowledge of all Hearing Aid Center (HAC) products and services.
Set the stage for full test, and full boat purchase when interacting with Members.
Complete 30-50 outbound calls daily to prospective and/or existing customers.
Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist.
Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
A 50% increase in non-hearing aid product sales is expected.
Learn and use the handheld screener and use as intercepting tool to get qualified leads.
Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
Promote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing events.
Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.