On-Site Guest Experience Concierge II

JLL; McLean (VA); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

401(k) with matching contributions

Medical, Dental & Vision care

Paid parental leave

Job summary

JLL is hiring a Guest Service Agent in McLean, VA. You will be the heart of Workplace Experience, greeting employees and guests, handling inquiries about services, badges, and facilities, and coordinating with vendors to ensure premier service.

You will cultivate relationships, anticipate needs, and maintain a welcoming lobby environment while supporting building access and information duties across the campus.

Qualifications

• High school diploma or GED.
• 1-3 years of customer service experience in hospitality, facility management, property management, or operations.
• Exceptional customer service skills with genuine passion for hospitality and creating positive experiences.
• Excellent verbal and written communication skills with ability to interact professionally with all levels of management.
• Strong organizational and time management skills with ability to manage multiple priorities in fast-paced environments.
• Proficiency with technology including Google Suite and ability to adapt to new devices and applications.
• Flexibility to work various shifts covering campus hours of operation from 7:30 am to 6:00 pm.

Responsibilities

• Serve as the primary point of contact for employee and guest inquiries related to workplace services including mailroom, janitorial, parking, badging, conference rooms, luggage storage, and lost and found.
• Greet and welcome employees and visitors with meaningful eye contact and engagement, spending time in lobbies creating exceptional first impressions.
• Assist with building access badges and serve as the building, campus, and area information center.
• Respond to requests for information and follow through with personal follow-ups to ensure questions are answered and issues resolved.
• Organize and maintain lobby and front desk areas to ensure a professional, welcoming environment.
• Coordinate with facility management, transportation teams, and third-party vendors to deliver maximum service quality.
• Identify potential risks and elevate appropriately to prevent security incidents or operational disruptions.

Skills

Customer service

Hospitality

Communication

Organization

Time management

Flexibility

Education

High school diploma or GED

Tools

Google Suite

Job description

JLL is hiring a Guest Service Agent in McLean, VA. You will be the heart of Workplace Experience, greeting employees and guests, handling inquiries about services, badges, and facilities, and coordinating with vendors to ensure premier service.

You will cultivate relationships, anticipate needs, and maintain a welcoming lobby environment while supporting building access and information duties across the campus.