Concierge 2

JLL; McLean (VA); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

401(k) with matching contributions

Medical, Dental & Vision care

Paid parental leave

Job summary

JLL is hiring a Guest Service Agent in McLean, VA. You will be the heart of Workplace Experience, greeting employees and guests, handling inquiries about services, badges, and facilities, and coordinating with vendors to ensure premier service.

You will cultivate relationships, anticipate needs, and maintain a welcoming lobby environment while supporting building access and information duties across the campus.

Qualifications

• High school diploma or GED.
• 1-3 years of customer service experience in hospitality, facility management, property management, or operations.
• Exceptional customer service skills with genuine passion for hospitality and creating positive experiences.
• Excellent verbal and written communication skills with ability to interact professionally with all levels of management.
• Strong organizational and time management skills with ability to manage multiple priorities in fast-paced environments.
• Proficiency with technology including Google Suite and ability to adapt to new devices and applications.
• Flexibility to work various shifts covering campus hours of operation from 7:30 am to 6:00 pm.

Responsibilities

• Serve as the primary point of contact for employee and guest inquiries related to workplace services including mailroom, janitorial, parking, badging, conference rooms, luggage storage, and lost and found.
• Greet and welcome employees and visitors with meaningful eye contact and engagement, spending time in lobbies creating exceptional first impressions.
• Assist with building access badges and serve as the building, campus, and area information center.
• Respond to requests for information and follow through with personal follow-ups to ensure questions are answered and issues resolved.
• Organize and maintain lobby and front desk areas to ensure a professional, welcoming environment.
• Coordinate with facility management, transportation teams, and third-party vendors to deliver maximum service quality.
• Identify potential risks and elevate appropriately to prevent security incidents or operational disruptions.

Skills

Customer service

Hospitality

Communication

Organization

Time management

Flexibility

Education

High school diploma or GED

Tools

Google Suite

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Service Agent-JLL

What this job involves:

As a Guest Service Agent at JLL, you'll be the heart of our Workplace Experience team, delivering exceptional client experiences every day through enhanced engagement, proactive communication, and high-touch service. In this client-facing role, you'll serve as the initial point of contact for all employee inquiries, issues, and feedback related to workplace services-from building access and conference rooms to mailroom operations and visitor management.

We believe the most effective teams are built when everyone is empowered to thrive, and you'll embody this principle by building meaningful, lasting relationships with employees and guests while anticipating their needs and exceeding expectations. Your intuitive service delivery and visible engagement will make you well-known throughout the workplace, creating a hospitality-focused environment where people feel welcomed and supported. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll work seamlessly with facility management teams, service partners, and vendors to ensure flawless execution of services that positively impact the care and comfort of everyone in the building.

What your day-to-day will look like:

• Serve as the primary point of contact for employee and guest inquiries related to workplace services including mailroom, janitorial, parking, badging, conference rooms, luggage storage, and lost and found
• Greet and welcome employees and visitors with meaningful eye contact and engagement, spending time in lobbies creating exceptional first impressions
• Assist with building access badges and serve as the building, campus, and area information center
• Respond to requests for information and follow through with personal follow-ups to ensure questions are answered and issues resolved
• Organize and maintain lobby and front desk areas to ensure a professional, welcoming environment
• Coordinate with facility management, transportation teams, and third-party vendors to deliver maximum service quality
• Identify potential risks and elevate appropriately to prevent security incidents or operational disruptions

Required qualifications:

• High school diploma or general education degree (GED)
• 1-3 years of customer service experience in hospitality, facility management, property management, or operations
• Exceptional customer service skills with genuine passion for hospitality and creating positive experiences
• Excellent verbal and written communication skills with ability to interact professionally with all levels of management
• Strong organizational and time management skills with ability to manage multiple priorities in fast-paced environments
• Proficiency with technology including Google Suite and ability to adapt to new devices and applications
• Flexibility to work various shifts covering campus hours of operation from 7:30 am to 6:00 pm

Preferred qualifications:

• Knowledge of commercial real estate environments
• Experience with building access control systems and visitor management technology
• Track record of initiative, integrity, and good judgment in customer-facing roles
• Demonstrated ability to work independently while contributing collaboratively to diverse teams
• Experience supporting client events and special projects

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

47,265.00 - 47,265.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -McLean, VA

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• P