Guest Experience Specialist

JLL; Richmond (VA); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision care

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

JLL is hiring a Guest Services Agent in Richmond, VA. You will be the welcoming face of our client's facility, managing visitor registrations, providing directions, and supporting guests and employees with professionalism.

Reporting to the Regional GSA Program Manager, you will help maintain a professional front desk, coordinate service requests, and ensure smooth operations while delivering exceptional service daily.

Qualifications

• High school diploma or GED.
• 2 years of experience in hospitality, soft services, or operations.
• Excellent written communication skills.
• Strong customer service with a client-focused mindset.
• Proficient in Microsoft Office and Google Suite.

Responsibilities

• Greet, host, and provide exceptional support for guests, visitors, and employees, creating positive first impressions and anticipating their needs.
• Verify identities and manage visitor registration processes, including checking guests in and out, issuing temporary badges, and maintaining access logs.
• Serve as the building, campus, and area information center, providing general information, directions, and responding to requests with professionalism.
• Organize and maintain lobby and front desk areas to ensure a welcoming, efficient, and professional environment at all times.
• Resolve problems with building services (janitorial, mailroom, copier services, parking, badging, conference rooms) by submitting work orders.
• Coordinate and schedule office and building maintenance activities (luggage storage, lost and found, umbrella management).
• Collaborate with facility management and transportation teams, escalating issues to prevent disruptions.

Skills

Hospitality experience

Customer service

Microsoft Office

Google Suite

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Google Suite

Job description

JLL is hiring a Guest Services Agent in Richmond, VA. You will be the welcoming face of our client's facility, managing visitor registrations, providing directions, and supporting guests and employees with professionalism.

Reporting to the Regional GSA Program Manager, you will help maintain a professional front desk, coordinate service requests, and ensure smooth operations while delivering exceptional service daily.