Corporate Office Concierge & Guest Experience

JLL; Washington; On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical, Dental & Vision care

Paid parental leave

Paid Time Off & Holidays

Daily Pay

Job summary

JLL is seeking a Guest Services Ambassador in Washington, DC to deliver exceptional reception and concierge experiences. You will welcome employees, clients, and visitors, manage arrivals, and support onboarding/offboarding to ensure a productive, welcoming workplace.

The role requires strong customer service experience, English fluency, and the ability to handle multiple tasks in a fast-paced environment. Shift is Monday–Friday, with potential overtime and on-site work.

Qualifications

• Minimum 2 years of customer service experience.
• Excellent communication skills with fluency in English.
• Strong multitasking abilities with attention to detail and accuracy.
• Professional demeanor with responsive customer service.
• Flexibility to manage shifting priorities and high guest volume.
• Ability to carry small packages and assist with arrival and departure processes.

Responsibilities

• Greet guests warmly and assist with arrival, orientation and departure.
• Provide proactive, high-quality customer service to visitors and staff.
• Track visitors, vendors, and guests using established systems.
• Manage parking, access cards, and couriers as needed.
• Welcome event guests and support onboarding/offboarding processes.
• Collaborate with the team to improve guest experiences.

Skills

Customer service

English fluency

Multitasking

IT literacy

Professional demeanor

Physical capability

Job description

JLL is seeking a Guest Services Ambassador in Washington, DC to deliver exceptional reception and concierge experiences. You will welcome employees, clients, and visitors, manage arrivals, and support onboarding/offboarding to ensure a productive, welcoming workplace.

The role requires strong customer service experience, English fluency, and the ability to handle multiple tasks in a fast-paced environment. Shift is Monday–Friday, with potential overtime and on-site work.