Guest Experience Specialist — On-site Concierge

Jones Lang LaSalle Incorporated; McLean (VA); Hybrid; USD 43,000 - 52,000; Full time

Job summary

Jones Lang LaSalle Incorporated in McLean, VA is seeking a Guest Service Agent to be the heart of the Workplace Experience team. You will greet employees and visitors, manage lobby presence, assist with building access badges, conference rooms, mailroom, and visitor management, and collaborate with facilities and vendors to deliver high-touch service.

The role requires a high school diploma or GED, 1–3 years of customer service in hospitality or operations, strong communication, organization,

Qualifications

• High school diploma or GED required.
• 1–3 years of customer service experience in hospitality, facility management, property management, or operations.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.

Responsibilities

• Serve as the primary point of contact for employee and guest inquiries related to workplace services including mailroom, janitorial, parking, badging, conference rooms, luggage storage, and lost and found.
• Greet and welcome employees and visitors with meaningful eye contact and engagement, spending time in lobbies creating exceptional first impressions.
• Assist with building access badges and serve as the building, campus, and area information center.
• Respond to requests for information and follow through with personal follow-ups to ensure questions are answered and issues resolved.
• Organize and maintain lobby and front desk areas to ensure a professional, welcoming environment.
• Coordinate with facility management, transportation teams, and third-party vendors to deliver maximum service quality.
• Identify potential risks and escalate appropriately to prevent security incidents or operational disruptions.

Skills

Customer service

Communication skills

Time management

Education

High school diploma or GED

Tools

Google Suite

Job description

Jones Lang LaSalle Incorporated in McLean, VA is seeking a Guest Service Agent to be the heart of the Workplace Experience team. You will greet employees and visitors, manage lobby presence, assist with building access badges, conference rooms, mailroom, and visitor management, and collaborate with facilities and vendors to deliver high-touch service.

The role requires a high school diploma or GED, 1–3 years of customer service in hospitality or operations, strong communication, organization,