Customer Service Representative

Motion; Allentown (Lehigh County); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative in Allentown, PA to fulfill customer orders and handle inquiries. You will quote, entry orders, and negotiate pricing within approved parameters while maintaining strong customer relationships.

Typically requires a high school diploma or GED with 0–3 years of related experience. This on-site role emphasizes reliability, communication, and efficient use of business systems.

Qualifications

• High school diploma or GED required.
• Zero to three years of related experience preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Responds to customer inquiries, provides quotes, and handles order entry.
• Places orders by phone, fax, email, or walk-in.
• Influences gross profit by negotiating price within approved parameters.
• Builds relationships to drive repeat business and improves processes.
• Sourcing products from branch, DC, or supplier inventories.
• Determines cost-effective shipping methods for orders.
• Expedites backorders and prepares shipments.
• Assists with customer returns.
• Works with Account Representatives to ensure satisfaction.

Skills

Reliability

Organization

Attention to detail

Strong communication

Multitasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Tools

Email

CRM systems

Internet search

Job description

.Customer Service Representative page is loaded## Customer Service Representativeremote type: On-Sitelocations: Allentown, PA, USAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R26\\_0000031891**SUMMARY**Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.**JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned.**EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and* externally via email, using business systems and searching capabilities to find products* on the internet.* Product knowledge is preferred.**LICENSES & CERTIFICATIONS**Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.**COMPANY INFORMATION**Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.