Customer Order & Success Specialist

Genuine Parts Company; Boston (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative under close supervision to accurately fulfill customer orders and manage incoming calls. You will respond to product inquiries, provide quotes, enter orders, arrange shipping, and collaborate with Account Representatives to ensure customer satisfaction.

A high school diploma or GED is typical, with 0–3 years of related experience; reliability, organization and strong communication are essential.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience or equivalent combination.
• Reliability, organization, and attention to detail required.
• Strong communication skills (written and verbal).

Responsibilities

• Respond to basic customer inquiries, provide quotes, and handle order entry.
• Place orders via telephone, fax, email, electronic methods, or walk-in.
• Determine cost-effective shipping methods and coordinate with Account Representatives.
• Expedite backorders and prepare orders for shipment.
• Handle customer returns as needed.
• Maintain appropriate inventory levels for customers.
• Perform other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Strong communication

Time management

Multi-tasking

Moderate computer skills

Product knowledge (preferred)

Education

High school diploma or GED

Tools

Business systems

Internet searching

Job description

Motion Industries is seeking a Customer Service Representative under close supervision to accurately fulfill customer orders and manage incoming calls. You will respond to product inquiries, provide quotes, enter orders, arrange shipping, and collaborate with Account Representatives to ensure customer satisfaction.

A high school diploma or GED is typical, with 0–3 years of related experience; reliability, organization and strong communication are essential.