On-Site Front Desk Agent - Guest Experience

Kingsley & Co.; Cincinnati (OH); On-site; USD 19,286 - 22,041; Full time

Job summary

A hotel management company in Cincinnati is seeking a Front Desk Receptionist for the Comfort Mainstay Suites Hotel. The position involves greeting guests, managing check-in/check-out, and ensuring a smooth guest experience. Candidates should have previous customer service experience, strong communication skills, and basic computer proficiency. The role offers a full-time schedule with pay ranging from $14.00 to $16.00 per hour, working on-site. This is an equal opportunity employer position.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Basic computer skills; experience with hotel systems is a plus.
• Ability to multitask and work in a fast-paced environment.
• Reliable, professional, and team-oriented.

Responsibilities

• Greet and assist guests with check-in, check-out, and reservations.
• Deliver excellent customer service and handle guest inquiries or concerns professionally.
• Operate the property management system for reservations and billing.
• Maintain accurate records, process payments, and balance shift transactions.
• Answer phones and manage incoming calls in a timely manner.
• Communicate effectively with housekeeping and maintenance to support guest needs.
• Follow all brand standards, policies, and procedures.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Tools

Choice Advantage

Job description

A hotel management company in Cincinnati is seeking a Front Desk Receptionist for the Comfort Mainstay Suites Hotel. The position involves greeting guests, managing check-in/check-out, and ensuring a smooth guest experience. Candidates should have previous customer service experience, strong communication skills, and basic computer proficiency. The role offers a full-time schedule with pay ranging from $14.00 to $16.00 per hour, working on-site. This is an equal opportunity employer position.