Guest Experience Front Desk Associate

Residence Inn by Marriott Cincinnati Northeast/Mason; Mason (OH); On-site; USD 30,000 - 35,000; Full time

Job summary

Residence Inn by Marriott Cincinnati Northeast/Mason is seeking a Hotel Front Desk Associate to join our team. The ideal candidate will provide exceptional front desk service, assisting guests with check-ins and check-outs, and addressing their inquiries and concerns. Requirements include a high school diploma and strong communication and interpersonal skills. Prior hospitality experience is a plus. We offer competitive compensation, a supportive work environment, and opportunities for growth.

Qualifications

• Strong work ethic and commitment to customer service.
• Experience in hospitality is preferred but not required.
• Knowledge of accounting operations.

Responsibilities

• Greet and register guests with a warm welcome.
• Assist with check-ins and check-outs efficiently.
• Respond to guest complaints and concerns.

Skills

Excellent communication skills

Interpersonal skills

Active listening

Customer service skills

Education

High school diploma or GED

Tools

Computers

Calculator

Job description

Residence Inn by Marriott Cincinnati Northeast/Mason is seeking a Hotel Front Desk Associate to join our team. The ideal candidate will provide exceptional front desk service, assisting guests with check-ins and check-outs, and addressing their inquiries and concerns. Requirements include a high school diploma and strong communication and interpersonal skills. Prior hospitality experience is a plus. We offer competitive compensation, a supportive work environment, and opportunities for growth.