Guest Experience Agent - Front Desk | Daily Pay

Aimbridge Hospitality, LLC; Cincinnati (OH); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

The Westin Cincinnati is seeking a Front Desk Agent to create a welcoming first impression and oversee efficient check-ins/check-outs at a busy downtown hotel. You will be the face of the property, coordinating with the team to ensure smooth guest experiences and accurate handling of reservations.

You should bring a high school diploma or equivalent, familiarity with hotel management software, and strong communication skills. This full-time role offers competitive benefits after a waiting period.

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Deliver warm guest service and manage check-ins/check-outs.
• Communicate clearly with guests and team to ensure smooth operations.
• Think fast and resolve issues to create a positive guest experience.
• Juggle reservations and financial details to keep front desk organized.

Skills

Guest service

Communication

Quick-thinking

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

The Westin Cincinnati is seeking a Front Desk Agent to create a welcoming first impression and oversee efficient check-ins/check-outs at a busy downtown hotel. You will be the face of the property, coordinating with the team to ensure smooth guest experiences and accurate handling of reservations.

You should bring a high school diploma or equivalent, familiarity with hotel management software, and strong communication skills. This full-time role offers competitive benefits after a waiting period.